List of
RingCentral
user permissions ====================================================================================================== Permissions define the access and level of control that admins and users have over features and settings in their apps, the Admin Portal, and other devices. User roles define these permissions. Some accounts use [predefined roles](https://support.ringcentral.com/article-v2/10638-user-roles-permissions-predefined-roles.html?brand=RingCentral&product=RingEX&language=en_US "") with set permissions, while others can create custom roles to tailor access as needed. Admins can grant permissions to allow users access to certain products or manage specific features as needed. You may want to modify permissions if, for example: * A user needs to access or modify user information for other users but not for their own rules or settings. * A user needs to view the users list without being able to modify the other users' settings. * A user needs access to view certain reports, but not make any modifications. To access permissions: * Sign in to the [
Admin Portal
](https://service.ringcentral.com ""). * Click the **Users** tab. * In the left panel, click **Roles**. * Click a role name to view what permissions are available. Some permissions depend on other permissions, and can't be disabled until those other permissions are turned off first. ![Permission cannot be disabled](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/Permissions-List-and-Details/images/ka12H000000HByMQAW_en_US_4_0.png) Other permissions operate independently. ![Permission cannot be disabled](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/Permissions-List-and-Details/images/ka12H000000HByMQAW_en_US_4_1.png) General ------- * **Overview**: Provides quick access to call extension settings, recent voicemails and faxes, and recent call log activity. * **Messages**: Provides the ability to view, update status, and delete messages. * **Contacts**: Provides the ability to read, add, edit, and delete personal contacts. * **Standard User Tools**: Provides access to various downloadable tools and apps. Policies -------- * **Domestic Calls**: Allows calls to/from long-distance and/or out-of-state numbers. * **Internal Calls** : Allows extension-to-extension calling and calls to/from toll-free numbers. * **Premium destinations**: Lets users access premium call numbers. * **Unmasked Numbers** : Lets admins view the full details of other users' external calls in the *Call Log* , *SMS Log*, and *Analytics* sections. * Uncheck this permission to enable number masking (show as Unknown). * **View Location Data**: Give access to see the location data of the user. * **Voicemail**: Lets callers leave voicemail messages on an extension. User settings ------------- * **Accept Queue Calls Control** : Provides the ability for users to turn the*Accept calls from a call queue* setting on or off. * **Call Blocking**: Turns on/off the ability for a user to block calls. * **Call Handling**: Lets users set up call handling rules for work and after hours. * **Notifications** : Manages users' [activity notifications](https://support.ringcentral.com/article-v2/configuring-notifications-sounds-admin-portal.html?brand=RC_US&product=RingEX&language=en_US ""). * **Outbound Caller ID** : Manages [caller ID for outbound calls](https://support.ringcentral.com/article-v2/setting-up-caller-id-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US ""). * **Outbound Fax Settings** : Manages [fax cover page settings](https://support.ringcentral.com/article-v2/Setting-up-outbound-fax-settings.html?brand=RingCentral&product=RingEX&language=en_US ""). * **Phones \& Numbers** : Manages settings associated with assigned numbers and devices. * **Numbers**: Add, edit, and remove direct virtual numbers. * **Phones** : Manages [Digital Lines](https://support.ringcentral.com/article-v2/Phone-Numbers-DigitalLine-Overview.html?brand=RC_US&product=RingEX&language=en_US "") and associated softphones and deskphones. * **Conference**: Manages audio conference numbers, host and participant codes, and email invitations. * **Screening, Greeting, \& Hold Music** : Manages [call blocking](https://support.ringcentral.com/article-v2/7251.html?brand=RC_US&product=RingEX&language=en_US "") and the audio callers hear when they're on hold. * **User Fax Control**: Turns on/off a user's ability to use the fax feature. * **User Info**: Manages user details such as extension number, name, password, security question, contact details, and time zone. * **Voicemail Settings** : Manages voicemail greetings and the [Voicemail-to-text feature](https://support.ringcentral.com/article-v2/8045.html?brand=RC_US&product=RingEX&language=en_US ""). Company settings ---------------- * **Account Administration**: Allows access to advanced company-level features and tools, including session timeouts, directory integration, single sign-on, service status link, and message store configuration. * **Account Fax Control**: Turns on/off access to fax features at the account level. * **Account federation management** : Lets admins provision, manage, and search across multiple
RingCentral
account instances in a company. * **Appearance**: Provides the ability to configure service site appearance (set a logo). * **Company Info** : Users can manage the [company address and caller name (CNAM)](https://support.ringcentral.com/article-v2/Company-Numbers-Overview.html?brand=RC_US&product=RingEX&language=en_US "") displayed to call recipients. * **Extension Numbering**: Gives access to change how extensions are numbered. Multi-sites ----------- * **Site Management** : Lets users create, edit, and delete existing sites. Visit [
RingCentral
Multi-Site Feature Overview](https://support.ringcentral.com/article-v2/9893.html?brand=RC_US&product=RingEX&language=en_US "") to learn more. * **Sites Call Log - Full Access**: Provides full access to the site's call logs. (Requires full access permission to the company call log.) Phone system ------------ * **Auto Receptionist**: Configures how calls to the company number are handled. Lets users play a greeting, or route the call to an extension. * **Automatic Location Updates** : Lets users [provide location information](https://support.ringcentral.com/article-v2/Setting-up-Nomadic-911-on-your-company-account.html?brand=RingCentral&product=RingEX&language=en_US "") for desktop apps and deskphones. * **Company Numbers**: Lists the different phone numbers registered in the company account. Allows the porting of numbers from other service providers. * **Directory Assistance** : Lets users publish company details in National and/or Local Directory Assistance. Lets potential customers locate your account when they call 411. Read [Directory Listing Frequently Asked Questions](https://support.ringcentral.com/article-v2/Directory-Listing-Overview-RC.html?brand=RC_US&product=RingEX&language=en_US "") to learn more. * **Emergency Response Locations** : Provides the following access: * View account locations * Add, remove, and update locations * View locations for particular extensions * Assign a device to locations * **Groups** : Ability to add/remove groups and configure their settings. Visit [User Groups Overview](https://support.ringcentral.com/article-v2/9212.html?brand=RC_US&product=RingEX&language=en_US "") to learn more. * **Groups Templates**: Users can create and manage templates to apply settings across different groups. * **Phones \& Devices** : Allows users to manage the account's various phones and devices. Lets users add new devices and [Digital Lines](https://support.ringcentral.com/article-v2/Phone-Numbers-DigitalLine-Overview.html?brand=RC_US&product=RingEX&language=en_US ""). * **Site Call Handling Template**: Users can create and manage templates to apply call routing settings across different sites. User management --------------- * **Roles** : Grants different levels of access to users. Upon account creation, this permission is available only to admins. Visit [User Groups Overview](https://support.ringcentral.com/article-v2/9212.html?brand=RC_US&product=RingEX&language=en_US "") to learn more. * **Templates**: Provides the ability to create, edit, and apply templates. * **User Groups** : Lets users place others into role- or task-based groups. Visit [User Groups Overview](https://support.ringcentral.com/article-v2/9212.html?brand=RC_US&product=RingEX&language=en_US "") to learn more. * **Users**: Grants access to all users' settings. Analytics --------- * **Adoption and Usage Reports**: Grants access to reports about usage levels and patterns, usage preferences, and adoption patterns. * **Business Analytics**: Grants permission to edit line of business (LOB) Analytics reports. * **Company Numbers Reports**: Grants access to reports about activity for various company numbers. * **Device Status Reports** : Grants access to reports about monitoring the company's hardphone network. Visit [
RingCentral
Rooms \& Devices Analytics](https://support.ringcentral.com/article/10513-Analytics-Portal-Device-Status-Report.html "") to learn more. * **Device Status Reports - Alerts**: Users can manage custom notifications for status reports. * **Live Reports - Full Access** : Provides full access to the Live Reports feature, letting users configure dashboards, add and remove widgets, etc. Visit [Managing your Live Reports dashboards](https://support.ringcentral.com/article-v2/9226.html?brand=RC_US&product=RingEX&language=en_US "") to learn more. * **Live Reports - View Only**: Allows users to view dashboards shared by other users. * **Meetings Analytics**: Grants access to reports about meeting usage and account-wide data. * **Performance Reports**: Grants access to reports about call activity records. * **Quality of Service Reports - Alerts**: Users can manage custom notifications for selected call quality metrics. * **Quality of Service Reports - Full Access** : Grants access to reports about the global health of the enterprise phone system. Visit [Introduction to Analytics Quality of Service](https://support.ringcentral.com/article-v2/9789.html?brand=RC_US&product=RingEX&language=en_US "") to learn more. Inventory \& Billing -------------------- * **Billing Information**: Grants access to billing information, including subscriptions, monthly charges, billing cycles, history, etc. * **Cost center management**: Grants access to information about Cost Centers. * **Device Orders** : Grants access to details about ordered devices. Allows certain users to update order details. Visit [Online Device Order Management Tool](https://support.ringcentral.com/article/8853.html "") to learn more. * **International Calling (Enable/Disable)** : Grants access to [turn on/off international calling](https://support.ringcentral.com/article-v2/Enable-Disable-International-Calling-Feature.html?brand=RC_US&product=RingEX&language=en_US ""). * **Licenses \& Inventory**: Grants access to purchased licenses and add-on services/bundles. * **Live Reports License**: Lets users purchase Live Reports licenses. * **Payment Method** : Grants access to account [payment methods](https://support.ringcentral.com/article-v2/Billing-Update-change-payment-method.html?brand=RC_US&product=RingEX&language=en_US ""). * **Purchase Licenses and Devices** : Lets users purchase various licenses. Visit [Intro to
RingCentral
Licenses and Inventory](https://support.ringcentral.com/article/RingCentral-License-Management.html "") to learn more. * **Service Plan**: Users can view and manage the company's level of service. * **Usage Information** : Grants access to information about SMS usage, calling credits/bundles, and global minutes. Features -------- * **Archiver for admins** : Allows data backup via third-party storage services using
RingCentral
Archiver. * **Audit Trail** : Users can access and track account changes in the [Audit Trail](https://support.ringcentral.com/article-v2/10268-Audit-Trail-Overview-Administrators-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US ""). * **Business SMS** : Turns on/off the ability for an extension to send text messages using the desktop and mobile apps. Visit [
RingCentral
Business SMS/MMS FAQ](https://support.ringcentral.com/article/RingCentral-Business-SMS-Frequently-Asked-Questions.html "") to learn more. * **Configure Delegates**: Allows users to assign delegates who can answer and make calls on their behalf. * **Configure Intercom** : Allows hands-free, peer-to-peer conversations between users on deskphones. Visit [Intro to Intercom feature](https://support.ringcentral.com/article-v2/4603.html?brand=RingCentral&product=RingEX&language=en_US "")to learn more. * **Configure Presence** : Lets customers detect and display their own and their colleagues' extension statuses. Visit [Intro to
RingCentral
Presence feature](https://support.ringcentral.com/article-v2/Presence-Overview.html?brand=RC_US&product=RingEX&language=en_US "") to learn more. * **Developer Portal Access** : Grants access to the [developer portal](https://developers.ringcentral.com/my-account.html#/applications ""). * **Edit Company SMS Templates**: Users can create and manage SMS templates. * **HUD** : Grants access to the HUD feature in the
RingCentral
desktop app. * **Internal SMS**: Lets users reply to existing SMS threads. * **Manage External Shared Directory**: Gives access to manually add external contacts to the company directory. * **Organize Conference**: Grants access to the audio conference feature. * **Outbound Call Prefix** : Users can see if they're calling with an internal extension or external number. Visit [Outbound Call Prefix](https://support.ringcentral.com/article/11278-Enterprise-Dial-Plan-Outbound-Call-Prefix.html "") to learn more. Apps access ----------- * **Desktop App**: Users can access the desktop and web app. * **Mobile App**: Users can access the mobile app. * **Phone App for Desktop** : Enable/disable a user's login to the
RingCentral
Phone app. * **Phone App for Mobile** : Users can log in to the
RingCentral
Phone app for mobile. * **Third Party Apps**: Enable/disable a user's access to third-party applications. Desktop and mobile app features ------------------------------- * **Add Bots**: Lets users add bots to conversations. * **Remove Bots**: Lets users remove bots from conversations. Company call log ---------------- * **Company Call Log - Access Recordings**: Users can view company call logs and play and download call recordings.. * **Company Call Log - Delete Records** : Lets users [delete call log entries](https://support.ringcentral.com/article-v2/Viewing-and-managing-your-call-history-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US ""). * **Company Call Log - Download \& Delivery** : Users can [download call logs and send periodic reports to an email address](https://support.ringcentral.com/article-v2/Viewing-and-managing-your-call-history-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal ""). * **Company Call Log - View Only**: Provides users with view-only access to company call logs. Enhanced business SMS --------------------- * **10DLC TCR SMS Registration - Edit** : Users can edit the [SMS registration](https://support.ringcentral.com/article-v2/Choosing-the-right-SMS-campaign-for-your-local-phone-numbers.html?brand=RingCentral&product=RingEX&language=en_US "") for the business. * **10DLC TCR SMS Registration - View only** : Provides users with view-only access to the [SMS registration](https://support.ringcentral.com/sms-registration.html "") details. Microsoft Teams --------------- * **Microsoft Teams Direct Routing - Edit**: Users can manage direct routing settings. * **Microsoft Teams Direct Routing - View Only**: Provides users with view-only access to the direct routing settings. User call log ------------- * **User Call Log - Access Recordings**: Users can view their extension call log, and play and download call recordings. * **User Call Log - Delete Records**: Users can delete call log entries. * **User Call Log - Download \& Delivery**: Users can download call logs and send periodic reports to an email address. * **User Call Log - View Only**: Provides users with view-only access to their call logs.