Launching an application or URL during an incoming call in the RingCentral app for desktop and web
You can integrate third-party apps and websites with the RingCentral desktop and web app to collect and manage relevant information about your incoming calls. You can set up the RingCentral app to automatically launch apps or websites when you receive or answer a call. This feature is useful if:
- You need to document call information in an app, CRM system, or online database.
- You need to pull up the caller’s records from an online database upon receiving a call.
Enabling the launching of external apps or URLs for incoming calls
- In the RingCentral desktop or web app, clickSettingsin the left navigation bar.
- Go toPhone > General, then scroll down.
- Next to Launch an external app or website for incoming calls, slide the toggle to enable. TheManage external apps or URLs for incoming callswindow will appear.
- Click theLaunch an external app or website whendropdown to select the situation in which you want to launch a specific app or website:
- A call begins to ring: The specified website or app will launch as soon as the call arrives.
- A call is answered: The specified website or app will launch after you answer the call.
- Enter a URL in theEnter commandfield, or click theBrowseicon to choose an application. Enter the supported parameters at the end of the path or URL, as needed. Read more about using parameters.
- Click theTestbutton to confirm the command or behavior you’ve set up.
- ClickSave.
Using parameters when launching an external app or URL
You can manage your incoming call conditions or behaviors by inserting parameters, or variables, that you use to define the function in your chosen command. These commands can be the URL or file path that you want to launch.
For example, you can enter the parameter number=%P after the URL to launch a browser, open a webpage, and pass the caller’s phone number details to a website. You can also enter the parameters %P and %N after the file path to open an app on your computer and pass the caller’s phone number and full name to the app.
Parameter | Usage |
|---|---|
%N | Full name |
%F | First name |
%L | Last name |
%D | Called number |
%P | Formatted phone number: (650) 555-4092 |
%C | Full canonical format: +1 (650) 555-4092 |
%E | E164 phone number: +16505554092 |
%% | %symbol |