The profile picture displayed in RingCentral Meetings is not updating.
Profile picture in RingCentral Meetings does not sync with the one from RingCentral app or RingCentral Phone.
RingCentral Meetings
The profile picture needs to be updated within RingCentral app mobile so that it will sync with RingCentral Meetings.
1. Log out from RingCentral Meetings
2. Visit your respective app store and update RingCentral app mobile to the latest version available
3. Log in to RingCentral app mobile
4. Tap the
Menu
(three horizontal lines) icon (Android) or your
profile picture
(iOS), then tap
Settings
5. Go to
Settings
>
Video
>
Video Service
, then change it to to
RingCentral Meetings
.
6. Go back to the main screen, tap the
Menu
icon again, then tap
Edit
on your profile picture
7. Update your profile picture, or reupload your current picture if you prefer to continue using it
8. Wait for about 5 minutes, then tap
Video
and start a meeting
9. Stay in this meeting for 10 minutes to allow the profile picture to sync with the servers. End the meeting afterwards
To confirm the fix, wait for another 10 minutes after completing the above steps, then start/join a meeting in the RingCentral Meetings desktop application and check if the profile picture has updated.
If further assistance is needed, please contact
support .