Park a call using the RingCentral Phone for desktop
This article contains steps for parking a call to a public or private park location using the RingCentral Phone for Windows and Mac.
You may place a call on hold and send it to a
Park Location
so any User in your account can pick it up by dialing the extension where the call is parked. Park Location Options:
Private Park Location-
This feature is available to Users who signed up for RingEX™ Unlimited
, and RingEX™ Standard, Premium and Ultimate plan
. Public Park Location -
This feature is available to all RingEX™ and Professional plans
. If a private park location is set up on your account, you will have 2 park location options. If your account does not have a private park location, the call will be sent to a public park location.
Private Park Location
A
Private Park Location
is an extension on your account where assigned Users can send and retrieve parked calls. Only the Users assigned to a Park Location Group will be able to send and receive calls from it
. Administrators can assign and remove a User from a Park Location Group. In order for you to have the option to select the park location extension when using the Call Park feature, you must first add the park location's extension to the
HUD
list. If there is no park location extension in your HUD
list, clicking on Call Park will always send your call to the public park location. 
Public Park Location
When you choose to send a call to a public park location, the park location's extension is announced and is also shown in a pop-up window on your RingCentral Phone. The park location's extension is shown and announced repeatedly until you click
Ok
. 
In this article
Park Location Options:
Private Park Location
Public Park Location