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RingCentral Phone Desktop - How to Trigger an EZLynx Window Matching the Incoming Call Number

This article discusses the details on how to configure the RingCentral desktop application to pull up the corresponding customer records in EZLynx.

 

Configure the RingCentral Phone for desktop to trigger an EZLynx window matching the incoming call number

Any phone system that can open a URL with a custom search phrase can integrate with a customer's EZLynx account. Follow the steps below to learn how.

 

1.  Launch the  

RingCentral Phone

desktop application and log in.

2.  Click the

Settings

icon.

 

3.  Go to

Calls

>

Incoming

> enable the toggle switch for

Launch an external app or a URL on incoming call

.

 

4.  In the

Execute command

field, enter this URL: 

https://app.ezlynx.com/applicantportal/Search/Index?searchPhrase=%P

 

5.  Click

Test 

to see if the browser will open the EZLynx website.

NOTE:

The default number used in this test search is

(650) 555-4092

. During regular inbound calls, the phone number is captured by the

%P

line argument in the URL.

 

In this article

Configure the RingCentral Phone for desktop to trigger an EZLynx window matching the incoming call number

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