Managing blocked numbers in the
RingCentral
apps and Admin Portal
===================================================================================================================================
You can block spam and other unwanted calls by adding phone numbers to your blocked list in the
RingCentral
apps and Admin Portal. When you block a number, you won't receive calls, faxes, or text messages from that number.
Note:
* You can block a full 10-digit number or a subset of digits from the start of a phone number. For example, an area code and prefix (204-555).
* Numbers blocked from your extension only apply to that extension.
* If [a number is blocked on the main company extension](https://support.ringcentral.com/article-v2/7251.html?brand=RC_US&product=RingEX&language=en_US&pills-nav=admin_portal#blocking-numbers-company ""), the block applies to every extension on the account.
* You can still call and send faxes to a blocked number, but you can't send text messages.
* People whose numbers you block aren't notified.
* You can't block a coworker's number.
Where do you want to add numbers to your blocked list?
## Desktop & web
Blocking a number in the desktop and web app
--------------------------------------------
* In the navigation bar, click **Phone**.
* Click the **Calls** tab, then hover over the number you want to block.
* This can also be done in the **Voicemail** tab if a message was left from that number.
* Click the three-dot **More** icon, then click **Block number** (a). Alternatively, you can click on the number to open the details panel and click the **Block number** icon (b).
* Click **Block only** or **Block \& report spam** .
* **Block only** : Blocks all calls, texts, and faxes from that number.
* **Block \& report spam**: Blocks the number and reports it as spam.
Unblocking a number
-------------------
* In the navigation bar, click **Phone**.
* Click the **Calls** tab, then hover over the number you want to unblock.
* This can also be done in the **Voicemail** tab if a message was left from that number.
* Click the three-dot **More** icon, then select **Unblock** (a). Alternatively, you can click on the number to open the details panel and click the **Unblock** icon (b).
* Click **Unblock only** or **Unblock / Not spam** .
* **Unblock only** : Unblocks the number to let you receive its calls, texts, and faxes.
* **Unblock / Not spam** : Unblocks the number and cancels your spam report.
Managing blocked numbers settings
---------------------------------
To access the blocked numbers settings:
* In the navigation bar, click **Settings**.
* Click **Phone**.
* Click **Spam and Blocked Numbers** .
* From here you can manage:
* **Spam call handling** : Set up how to handle calls you mark as spam.
* *Allow to ring*
* *Play announcement*: Choose a default or mailbox full announcement.
* *Send to voicemail*: Choose to save the messages in your voicemail box or another extension.
* **Blocked numbers or area codes** : Add phone numbers or area codes to block.
* Turn the **Block all numbers** toggle on to prevent any incoming calls, texts, or faxes from any numbers not added to your Trusted numbers list.
* **Blocked call message** : Select either the *Default* or *Mailbox full* message that blocked callers will hear.
* **Trusted numbers**: Add phone numbers that should never be blocked.
* **Block calls with no caller ID**: Block calls from numbers without a caller ID.
* Click **Save** at the bottom right.
**Additional resources**
[Managing spam detection and filtering in the Admin Portal](https://support.ringcentral.com/article-v2/managing-spam-detection-and-filtering-in-the-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US "")
[Incoming call handling settings for users and admins](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US "")
## Mobile
Blocking a number in the mobile app
-----------------------------------
* Tap **Phone** in the bottom menu bar.
* Tap the **Calls** tab.
* Tap the **Info** icon to the right of the number you want to block.
* Tap **Block number**.
* Tap **Block only** or **Block \& Report spam** .
* **Block** : Blocks all calls, texts, and faxes from that number.
* **Block \& Report spam** : Blocks the number and reports it as spam.
Unblocking a number
-------------------
* Tap **Phone** in the bottom menu.
* Tap the **Calls** tab.
* Tap the **Info** icon to the right of the number you want to unblock.
* Tap **Unblock**.
* Tap **Unblock only** or **Unblock / Not spam** .
* **Unblock only** : Unblocks the number to let you receive its calls, texts, and faxes.
* **Unblock / Not spam**: Unblocks the number and cancels your spam report.
Managing blocked numbers settings
---------------------------------
To access the blocked numbers settings:
* Tap your profile picture at the top left.
* Tap **Phone**.
* Tap **Spam and blocked numbers**.
* From here you can manage:
* **Spam call handling** : Set up how to handle calls you mark as spam.
* *Allow to ring*
* *Play announcement*: Choose a default or mailbox full announcement.
* **Blocked numbers or area codes** : Add phone numbers or area codes to block.
* Turn the **Block all numbers** toggle on to prevent any incoming calls, texts, or faxes from any numbers not added to your Trusted numbers list.
* **Blocked call message** : Select either the *Default* or *Mailbox full* message.
* **Trusted numbers**: Add phone numbers that should never be blocked.
* **Block calls with no caller ID**: Block calls from numbers without a caller ID.
* When you're done, tap **Save** at the top right.
**Additional resources**
[Managing spam detection and filtering in the Admin Portal](https://support.ringcentral.com/article-v2/managing-spam-detection-and-filtering-in-the-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US "")
[Incoming call handling settings for users and admins](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
## Admin Portal
Managing blocked numbers as a user in the Admin Portal
------------------------------------------------------
Users can manage their spam and blocked numbers settings in the Admin Portal.
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* If you're an admin, click the **Admin Portal** dropdown at the top right and select **My Extension**.
* Click the **Settings** tab.
* Click the **Phone** dropdown.
* Click **Spam and blocked numbers** .
* From here you can manage:
* **Spam call handling** : Set up how to handle calls you mark as spam.
* *Allow to ring*
* *Play announcement*: Choose a default or mailbox full announcement.
* *Send to voicemail*: Choose to save the messages in your voicemail box or another extension.
* **Blocked numbers or area codes** : Add phone numbers or area codes to block.
* Turn the **Block all numbers** toggle on to prevent any incoming calls, texts, or faxes from any numbers not added to your Trusted numbers list.
* Under Action, select *Play announcement* or *Send to voicemail*.
* **Trusted numbers**: Add phone numbers that should never be blocked.
* **Block calls with no caller ID**: Block calls from numbers without a caller ID.
* Click **Save** .
Managing blocked numbers as an admin in the Admin Portal
--------------------------------------------------------
Admins can update other users' extension spam and blocked numbers settings in the Admin Portal.
Note
Super Admins can add blocked numbers to the main company extension (Ext. 101) to block those numbers for all users on the account.
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* Click the dropdown at the top right and select **Admin Portal**.
* Click the **Users** tab to access **Users with Extensions**.
* Click the user in the list whose settings you want to edit.
* Click the **Phone** dropdown.
* Click **Spam and blocked numbers** .
* From here you can manage:
* **Spam call handling** : Set up how to handle calls you mark as spam.
* *Allow to ring*
* *Play announcement*: Choose a default or mailbox full announcement.
* *Send to voicemail*: Choose to save the messages in your voicemail box or another extension.
* **Blocked numbers or area codes** : Add phone numbers or area codes to block.
* Turn the **Block all numbers** toggle on to prevent any incoming calls, texts, or faxes from any numbers not added to your Trusted numbers list.
* Under Action, select *Play announcement* or *Send to voicemail*.
* **Trusted numbers**: Add phone numbers that should never be blocked.
* **Block calls with no caller ID**: Block calls from numbers without a caller ID.
* Click **Save**.
Blocking numbers on the main company extension in the Admin Portal
------------------------------------------------------------------
Super Admins can add blocked numbers to the main company extension (Ext. 101) to block those numbers for all users on the account.
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "") using the main company extension.
* Click the **Admin Portal** dropdown at the top right, and select **My Extension**.
* Click the **Settings** tab.
* Click the **Phone** dropdown.
* Click **Spam and blocked numbers**.
* From here you can manage:
* **Spam call handling** : Set up how to handle calls you mark as spam.
* *Allow to ring*
* *Play announcement*: Choose a default or mailbox full announcement.
* **Blocked numbers or area codes** : Add phone numbers or area codes to block.
* Turn the **Block all numbers** toggle on to prevent any incoming calls, texts, or faxes from any numbers not added to your Trusted numbers list.
* Under Action, select either the *Default* or *Mailbox full* announcement that blocked callers will hear.
* **Trusted numbers**: Add phone numbers that should never be blocked.
* **Block calls with no caller ID**: Block calls from numbers without a caller ID.
* Click **Save** .
**Additional resources**
[Managing spam detection and filtering in the Admin Portal](https://support.ringcentral.com/article-v2/managing-spam-detection-and-filtering-in-the-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US "")
[Incoming call handling settings for users and admins](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal "")