Bulk enabling unassigned extensions in the RingCentral online account
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This article provides instructions for admins on how to enable unassigned user extensions in bulk in the RingCentral online account.

Administrators can enable unassigned extensions in the RingCentral online account by downloading, filling out, and uploading the template in .xls or .xlsx formats.

If the options described in the steps below are not visible, contact [support](https://support.ringcentral.com/contact-support.html "") to enable the feature.

* Go to the [Admin Portal](https://service.ringcentral.com/ "") and sign in.
* Go to **Users \> Unassigned Extensions**.
* Click **Bulk Enable Extensions** .  
  ![Bulk Enable Extensions](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/Upload-Bulk-Users-RingCentral-Online-Account/images/ka12H000000HEGAQA4_en_US_4_0.png)

* Click **Download template**.
* Choose the values you want to include in the template and select the file format.
* Enter your email to receive the template, and then click **Download** .  
  ![Download template](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/Upload-Bulk-Users-RingCentral-Online-Account/images/ka12H000000HEGAQA4_en_US_4_1.png)

* Fill out the template. [Learn more](https://support.ringcentral.com/article-v2/Editing-a-template-to-enable-unassigned-extensions-in-bulk.html?brand=RingCentral&product=RingEX&language=en_US "")
* After entering the required template information, click Browse to upload the template file. It may take up to an hour to process the file. Any updates made to license assignments during this time may not be reflected in the file.
* Select **Do your users have unique emails?** if you require users to have unique email addresses. This option may be available only when you want to activate users at a later time or by assigning credentials.
* Select the **Setup Option** . You can select the following options:
  * **Send invite**: Set up a user by sending a welcome email with an activation link.
  * [Activate by assigning credentials](#Upload-Bulk-Users-RingCentral-Online-Account_activatebyassigning ""): Set up and activate a user by assigning credentials. No welcome email will be sent.
  * **Activate later**: Set up a user now but activate at a later time. No welcome email or notifications will be sent.

* An email will be sent to the Super Admin, and the results will be announced in a few minutes. Enter the email addresses in the field that you want the upload result email to be sent.
* Click **Save**.

Note: Import will fail if a Contact Name on your list has the following symbols: \<, \>, /, ". Before importing, avoid using these four symbols in the **First Name** and **Surname** fields from the CSV file. The upload will not be successful when one of these symbols is used. An email notification will be sent to the added email address(es) without the .xls file, which will indicate the reason(s) why it failed.

Activating by assigning credentials to a user
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* Select *Activate by assigning credentials* under **Setup Option**.
* Fill in the info under **Credential** :
  * Password
  * Reenter Password
  * PIN
  * Reenter PIN
  * Security Question
  * Answer

Note that these are all required fields.

* Check the box for **Temporary Password** to prompt users to reset the password when they sign in for the first time (optional).