When you have a single-level IVR set up for your company phone number, you can add a recorded greeting before allowing your callers to select a menu option. You can use a default greeting, record a customized greeting, and add a greeting to your company’s call handling settings.
To add a company greeting, make sure you have full phone admin permissions.
Note: This article discusses adding a company greeting to a single-level IVR. If your company uses a multi-level IVR, you'll need to use the Visual IVR Editor to add a company greeting.