Troubleshooting
RingCentral
sign-in issues ============================================================================================================ If you're having trouble accessing your account or the RingCentral app, review this article for information on how to identify and resolve common issues. You can also review troubleshooting tips for problems with [call quality](https://support.ringcentral.com/article-v2/10505-Call-Quality-Resolve-Choppy-Dropped-Delayed-Garbled-Calls-RingCentral.html?brand=RC_US&product=RingEX&language=en_US "") and [RingCentral app performance](https://support.ringcentral.com/article-v2/troubleshooting-ringcentral-app-issues.html?brand=RingCentral&product=RingEX&language=en_US ""). Signing in to your account -------------------------- You can [sign in to your account](https://support.ringcentral.com/article-v2/Signing-in-to-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=apps "") by downloading the [desktop or mobile app](https://support.ringcentral.com/download ""), accessing the [web version of the app](https://app.ringcentral.com ""), or going to the [
Admin Portal
](https://service.ringcentral.com ""). Sign in using your phone number, email address, or single sign-on. If you can't remember your password, you can [change or reset](https://support.ringcentral.com/article-v2/Changing-your-RingCentral-account-password.html?brand=RingCentral&product=RingEX&language=en_US "") it. If you're using single sign-on or aren't sure which method to use to sign in, contact your admin. ### Account activation If your admin didn't activate your extension during setup, you'll need to activate your account before signing in. You'll get a welcome email from [support@ringcentral.com](mailto:support@ringcentral.com "") containing an activation link that expires after 48 hours. If you didn't receive this email or your link has expired, contact your admin to [resend the welcome email](https://support.ringcentral.com/article-v2/9711-Getting-Started-RingCentral-Resend-Welcome-Email.html?brand=RC_US&product=RingEX&language=en_US ""). From the email, click the activation link, then follow the prompts to [set up your account](https://support.ringcentral.com/article-v2/Activating-your-account.html?brand=RingCentral&product=RingEX&language=en_US ""). ### Account validation [Account validation](https://support.ringcentral.com/article-v2/Enabling-or-disabling-Account-Validation.html?brand=RC_US&product=RingEX&language=en_US "") requires you to enter an authentication code when signing in to your RingCentral account for the first time and when using a new device. If you receive an error message when using account validation, contact your admin. You may also be prompted to [set up two-factor authentication](https://support.ringcentral.com/article-v2/Setting-up-multi-factor-authentication-MFA.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=users "") when you first access the app or Admin Portal. Sign-in error messages ---------------------- Review the possible causes and solutions if you encounter one of the following types of error messages. ### Unsupported browser You'll receive an unsupported browser error if you're using a browser application or version that isn't supported. Check the [system requirements](https://support.ringcentral.com/article-v2/System-requirements-for-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=web "") before signing in. ### Incorrect sign-in credential errors You'll get an error message if you're attempting to sign in with incorrect credentials. Click the **Eye** icon to make sure you're entering the correct password. If you're still unable to sign in, you can click the link to reset your password. You'll get an email with instructions on resetting the password. Note If your organization uses single sign-on, you won't be able to reset the password. Contact your admin for further assistance. If you're signing in with an email address, it needs to be unique in the system. Your admin can [check and change your email address in the Admin Portal](https://support.ringcentral.com/article-v2/9163.html?brand=RingCentral&product=RingEX&language=en_US ""), if needed. ### Disabled account Your account could be disabled if you have: * Multiple unsuccessful sign-in attempts * Account validation issues * Conflicting email addresses * Payment issues * An account that's been disabled by the admin If you receive an error message referencing a disabled account, contact your admin. ### Locked out of the account You'll get locked out of your account if you enter your sign-in credentials incorrectly too many times or can't sign in using your authenticator app for two-factor verification. By default, accounts remain locked for one hour, but your admin can contact Support to change this lock time. Before trying again, check that your sign-in credentials are correct or [reset your password](https://support.ringcentral.com/article-v2/Changing-your-RingCentral-account-password.html?brand=RingCentral&product=RingEX&language=en_US ""). If you use an [authenticator app](https://support.ringcentral.com/article-v2/Setting-up-multi-factor-authentication-MFA.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=users ""), ask your admin to confirm it's set up correctly in the system. **Additional resources** [Intro to account validation](https://support.ringcentral.com/article-v2/Enabling-or-disabling-Account-Validation.html?brand=RC_US&product=RingEX&language=en_US "") [Changing or resetting a RingCentral account password](https://support.ringcentral.com/article-v2/Changing-your-RingCentral-account-password.html?brand=RingCentral&product=RingEX&language=en_US "") [Troubleshooting RingCentral app issues](https://support.ringcentral.com/article-v2/troubleshooting-ringcentral-app-issues.html?brand=RingCentral&product=RingEX&language=en_US "")