Desktop & web

Assigning RingCentral Video Pro+ licenses to users
| RingCentral app

License types

This article provides information on how to add Office, Video Pro, and Video Pro+ users in the RingCentral app. If you’re looking to add users to an SMB account, see Assigning licenses in the RingCentral app desktop and web. These are the licenses that RingCentral offers to customers:
  • Office: Allows Messaging, Video, and Phone access.
  • Video Pro: Allows Messaging and limited Phone access.
  • Video Pro+: Allows for Message, Video, and limited Phone access.
If you are an admin and you have a paid RingCentral Video Pro+ account, you will also need to assign each individual user on your company account a RingCentral Video Pro+ license when:
  • you upgrade your RingCentral Video Pro free company account to RingCentral Video Pro+ or
  • a new user is added to the RingCentral Video Pro+ company account.
When a new user is added to the RingCentral app, they will start with a free RingCentral Video Pro account. Once they’ve signed up on RingCentral Video Pro, you will need to assign that user a RingCentral Video Pro+ license.
Note: You must be a Super Admin on your company’s RingCentral Video Pro account in order to assign RingCentral Video Pro+ licenses.

Assign RingCentral Video Pro or Pro+ licenses to users

1. In the RingCentral app, click on your profile picture in the top right-hand corner.
2. Select Manage account from the dropdown menu to open the RingCentral Admin Portal.
3. Select Users from the top menu bar.
4. Select User List > Users with Extensions.
Navigate to Users via the top menu bar in Ringcentral admin portal
5. Click the Add User button at top right.
Click Add User
6. Choose the license you’d like to assign to the user(s) and click Select.
7. Enter in the user(s) information, then click Next.
Enter User Information
8. Fill in Setup Options:

a. Send invite: Set up a user by sending a welcome email with an activation link

b. Activate by assigning credentials: Set up and activate a user by assigning credentials. No welcome email will be sent.

c. Activate later: Set up a user now but activate at a later time. No welcome email or notifications will be sent.

9. Choose the user(s) Assigned Role. Click Submit.
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