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Converting a group to a team in the RingCentral app 
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Groups and teams are similar in that they are a conversation with a group of users, but they do have some differences as well. A team is a great place to have a conversation around a specific task, project, or topic, while groups are used for more ad-hoc messages, similar to direct messages.
 
There may be times where you start a group conversation and realize that it’s better suited as a team. In situations like this, instead of creating an entirely new team and losing your conversation history from the group, you can convert that existing group into a team. This allows you to keep your conversation history.
 
Note: When you add a user to a group, a new group will be created and the conversation history will not show.

Converting a group to a team for desktop or web

1. Navigate to Message via the left-hand navigation bar.
2. Select a group conversation from the conversation list.
3. Click the More icon in the right-hand corner of the conversation header bar.
4. Select the Convert to team option from the dropdown menu to open the Convert to team window.
How to convert a team
5. Give the team a name via the Team name field.
6. Select Convert to team.
Convert to a team
Once you’ve converted a group to a team, that team will appear under the Teams section in the conversation list. You can make any changes to the team’s setting via the team’s profile. Visit Understanding a team's profile in the RingCentral app desktop and web to learn more. 

Converting a group to a team for mobile

1. Navigate to Message via the bottom menu bar.
2. Select a conversation under the Direct tab.
3. Tap on the group’s name at the top of the message thread.
4. Tap the gear icon in the top right corner.
5. Select Convert to team.
6. Tap Continue.
7. Provide the team’s name in the Team name field.
8. Tap Team type, then select Private (invite only), or Public (visible to any co-worker) in the dropdown menu
9. Tap the check mark at top right to convert the group to a team.
Once you’ve converted a group to a team, that team will appear under the Teams tab in the Message menu. You can make any changes to the team’s setting via the team’s profile. Visit Understanding a team's profile in the RingCentral mobile app to learn more.
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