Desktop & web

Using Citrix VDI integration in the RingCentral app
desktop and web | RingCentral app

Citrix is integrated with the RingCentral app for desktop and web to improve your audio calls quality. This new feature will only be applied to Telephony users who have a Citrix Virtual Desktop environment on their machines. To learn more, visit Citrix VDI integration system requirements.

Using Citrix on RingCentral web app

If you intend to use the RingCentral web app in a virtual desktop environment for Citrix, you need to install a Google Chrome extension created by Citrix. You can find the extension and instructions here
Note: Citrix can only be used via Google Chrome for the RingCentral web app.

Using Citrix on RingCentral desktop app

If you intend to use Citrix on the RingCentral desktop app, you need to download and run a file. You can find the file here.

Ensuring your call is optimized by Citrix

1. Navigate to Settings via the left-hand navigation bar.
2. Click on the Advanced tab.
3. Make sure the tab at the far right of Optimize media quality for Citrix is toggled on. This feature is toggled on by default.
Optimize media quality for Citrix
You can check if Citrix is working if your call has the Media optimized for Citrix indicator.
Media optimized for Citrix indicator
If your call is not being optimized by Citrix, visit How do I optimize my calls for Citrix?
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