Engage Digital | Apple Messages for Business channel connection settings

Last updated on May 17, 2022
Apple Messages for Business lets your company add a button to your website, app, Apple Maps, Safari, or Apple’s iOS Search feature. Clicking the button lets customers talk to your agents using Apple iMessage. 
Apple Messages for Business settings include:
  • Avatar: The agent profile image that will be shown to customers when agents respond. (optional)
  • Business ID: The identifier of your company’s Apple Business account. To obtain a Business ID, sign in to your company’s Apple Business Register account. Navigate to the Business Chat Accounts section and select the account you want to connect to the platform:
    • Internal Test account: Go to the Customer Service Platform Configuration section, then click on the Get your Business Chat ID button to obtain your Business ID.
    • Commercial Account: Go to the Manage Access & Entry Points section. Your Business ID will be shown in the Business ID to enable Message buttons section.
  • Intent secret key: Your website or app developers will need this key to accept messages from the platform. You do not need to configure this field.
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