Engage Digital | Changing the status of an agent

Last updated on April 20, 2021

Changing the status of an agent

  1. Navigate to Supervision > Agents.
  2. Hover over the dot for an agent’s channel group to reveal a dropdown menu.
  3. Select a new status from the dropdown menu.
Once you change the status of the agent, the colored dot beside their name will change to indicate the new status. 
Note: You cannot change the status of an agent who is not connected to Routing mode.
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