Engage Voice | Changing the dial mode of a dial group

Dial modes are assigned to your dial groups when a dial group is first created. Read more about creating dial groups in Managing a dial group.

Editing the dial mode

1. Navigate to Dialing > Campaigns via the left-hand navigation bar.

2. Hover over the dial group you want to edit and click on the Edit group pencil button at the far right.

3. Select the dial mode you want in the Dial Mode dropdown.

4. Click Save at the bottom right.

To learn more about the different dial modes available, read Intro to dial modes.

Read more about the different dial group settings in Managing a dial group.