The Integrations page allows you to select the type of workforce management integration (WFM) you’d like to add to your account. Workforce management software refers to a set of tools you can use to streamline and optimize agent productivity within your company.
Currently, we offer integrations with Monet
, and Aspect
. You can also choose to integrate via generic UDP and generic HTTP. Contact your CSM if you wish to enable a workforce management integration on your account, if you have further questions on the options provided here, or if the workforce management integration you require is not listed above.