When you create a campaign, you will also need to create a schedule that lets the system know the time frames during which the campaign should be open — that is, when agents will be allowed to dial on that campaign. You can configure your campaign’s daily schedule via the Schedule option in the campaign’s configuration panel.
Schedules are arranged in the system by day (Sunday through Saturday) and according to time periods within that day. Each ‘open period’ represents a chunk of time in a day during which the campaign will be open. Any time period that falls outside of the open period will automatically be treated as a closed period, and agents will not be able to dial on that campaign during those closed time periods.
You can designate an entire day of the week as a closed day, and you can also break a day up into multiple open and closed periods — as many as you like.
The changes you make to your schedule will repeat every week.
Please note: If you would like to override your campaign schedules when dialing to a specific timezone, you can do so by configuring special Dial Zone schedules. We’ll talk more about that in Intro to dial zones