When you create a cloud destination, you will also need to create business hours that lets the system know the time frames during which the destination should be open — that is, when agents will receive calls. You can configure your destination’s business hours via the Business Hours option in the destination’s configuration panel.
Business hours are arranged in the system by day (Sunday through Saturday) and according to time periods within that day. Each ‘open period’ represents a chunk of time in a day during which the destination will be open. Any time period that falls outside of the open period will automatically be treated as a closed period, and agents will not receive calls during those closed time periods.
You can designate an entire day of the week as a closed day, and you can also break a day up into multiple open and closed periods — as many as you like.
The changes you make to your business hours will repeat every week.