a. Test IVR routing in your inbound queue (if applicable):
i. Test that each DTMF option available in the IVR routes to the correct endpoint.
ii. Test that each node of the IVR takes the appropriate action as configured in your IVR.
1. Test that you hear the audio prompts configured in your IVR.
2. Test that the IVR can capture any data inputs from the caller (if applicable).
3. Test that you can leave a voicemail in the IVR (if applicable).
b. Test that a call is received by the queue and processed according to your inbound queue settings.
c. Test that a call that matches a priority queue event or queue event function as intended.
a. Repeat these steps as needed for each of your inbound queue.