1. Navigate to Chat via the left-hand navigation bar.
2. Select the chat you’d like to requeue from the left pane.
3. Click the Requeue button located just above the message field at the bottom of the left pane.
4. Select a chat queue via the Requeue Queues dropdown menu.
5. Select a skill from the Requeue Skills dropdown menu.
6. Click Ok to requeue the chat and open the Disposition window.
7. Enter any notes and select a disposition to mark the outcome of the chat.
8. Click Submit.