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RingCentral Webinar FAQ

RingCentral Webinar makes it easy for hosts to schedule and manage webinars. Attendees can join from any desktop or mobile web browser without having to download anything.

Plans and licenses

Can I purchase RingCentral Webinar as a stand-alone service?

Yes. Go to the RingCentral Plans & Pricing page and choose RingCentral Webinar in the Video
column to purchase. Webinar is also available as an add-on service to the RingEX Standard, Premium, and Ultimate plans for existing customers or the Core, Advanced, and Ultra offerings for new customers. It’s also available as an add-on for the Video Pro+ plan.

How do RingCentral Webinar licenses work?

A license is required for each user who plans to schedule and manage webinars. Once you purchase licenses, you can assign them to users within the Admin Portal.

After you’re assigned a license, you’ll receive an email guiding you to access RingCentral Webinar using the RingCentral app on your desktop or web browser. When you sign in, you’ll see the Webinar icon in the navigation bar.

Do I need RingCentral Webinar licenses for cohosts, panelists, or attendees?

No. Only hosts need licenses.

Can multiple people share a RingCentral Webinar license?

No. However, as an admin, you can reassign a license from one user to another.

How do I delete a license?

Contact Customer Support to delete a license.

How many people can attend a RingCentral Webinar?

Depending on your license, a webinar can have up to 100, 500, 1,000, 3,000, 5,000, or 10,000 participants.

Each webinar can have one host and up to 99 cohosts and panelists. .

A host can schedule as many webinars as they’d like and can run up to three webinars at the same time.

RingCentral Webinar vs RingCentral Meetings Webinar

Are RingCentral Webinar and RingCentral Meetings Webinar the same?

No. RingCentral Webinar is a next-generation webinar experience. RingCentral Meetings Webinar is our legacy webinar offering.

Can I use RingCentral Webinar and RingCentral Meetings Webinar at the same time?

No. You can only use one of these at a time.

How do I use RingCentral Webinar if I’m currently using RingCentral Meetings Webinar?

An admin will need to switch your video provider from RingCentral Meetings to RingCentral Video. .

Help and support

How do I get help using RingCentral Webinar?

There are several ways to get help.

Read the product documentation.

Attend an online class at RingCentral University.

Watch how-to videos. You’ll need to sign in to watch.

Take an in-app tour using the Resource Center.

What are the network and bandwidth requirements for RingCentral Webinar?

A weak network connection can lead to poor video quality when sharing your camera or screen. If you experience poor video quality, a popup will let you know if it’s due to the presenter’s or viewer's network connection. Learn more about network and bandwidth requirements for RingCentral Webinar.

How can I report an issue?

To report an issue during a webinar, click More
on the bottom toolbar and select Send Feedback
.

After the webinar, use the feedback form. Be sure to include the link that you used to join the webinar.

Report an issue using the Resource Center.

How do I request a feature improvement or suggest a new feature?

During a webinar, you can send requests for feature improvements or new features by clicking More
on the bottom toolbar and selecting Submit feature idea
.

How do I join a RingCentral Webinar?

You can join a webinar as an attendee or panelist using the RingCentral mobile app, the RingCentral app for your desktop or web browser, or RingCentral Rooms.

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