App | Current Navigation |
New Navigation |
ACD | Side navigation bar > app selector > ACD | Title bar > app selector > Omnichannel Routing > ACD |
Adapters | App launcher > Launch Adapter | Title bar > app selector > Others > Adapters |
Admin | Side navigation bar > app selector > Admin | Title bar > app selector General > Admin |
Coaching | Side navigation bar > app selector > Coaching | Title bar > app selector > Workforce Engagement > Coaching |
Dashboard | Side navigation bar > app selector > Dashboards | Title bar > app selector > Data & Analytics > Dashboards |
Digital First Omnichannel | App launcher > Launch Digital | Title bar > app selector > Other > Digital |
Engagement Manager | Side navigation bar > app selector > EM | Title bar > app selector > Workforce Engagement > EM |
Feedback Management | App launcher > Launch Feedback Management | Title bar > app selector > Data & Analytics > Feedback Management |
Interaction Analytics | Side navigation bar > app selector > Analytics | Title bar > app selector > Data & Analytics > Interaction Analytics |
Interactions | Side navigation bar > app selector > Interactions | Title bar > app selector > Workforce Engagement > Interactions |
MAX | App launcher > Launch MAX | Title bar > app selector > Omnichannel Routing > MAX |
My Zone | Side navigation bar > app selector > My Zone | Title bar > app selector > Workforce Engagement > My Zone |
PartnerHub | App launcher > Launch PartnerHub | Title bar > app selector > Others > PartnerHub |
Performance Management | App launcher > Launch Performance | Title bar > app selector > Others > Performance |
QM Analytics | Side navigation bar > app selector > QM Analytics | Title bar > app selector > Others > QM Analytics |
Reporting | Side navigation bar > app selector > Reporting | Title bar > app selector > Data & Analytics > Reporting |
Self-Service Analytics | Side navigation bar > app selector > SSA | Title bar > app selector > Data & Analytics > Self-Service Analytics |
Studio authentication | App launcher > Studio Authentication | Title bar > app selector > Omnichannel Routing > Studio Authentication |
Supervisor | App launcher > Launch Supervisor | Title bar > app selector > Omnichannel Routing > Supervisor |
WFI | Side navigation bar > app selector > WFI | Title bar > app selector > Automation > WFI |