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Home > Upgrading your RingCentral experience

Upgrading RingCentral Meetings Room Connector to
RingCentral Room Connector

Table of contents

Once your account has been upgraded, you will receive the same number of RingCentral Room Connector licenses as you had with RingCentral Meetings Room Connector.
 

Admin tasks

The RingCentral Room Connector is a backend service that allows third-party SIP-based room meeting hardware (e.g., hardware made by Cisco, Poly, Lifesize, etc.) to connect to a RingCentral Video meeting. To ensure that everything runs smoothly for users, complete the following steps.

1. Verify security settings and network configurations.

It is critical that your systems comply with our network requirements. Learn more.

2. Setup One Touch Dial.

For Polycom customers, you can make it easier for your users to join RingCentral Video meetings by setting up One Touch Dial service.

User tasks

If you currently have a RingCentral Meetings Room Connector, we will also be migrating you over to RingCentral Room Connector. Your company admins will perform most of the required steps for this migration, but you must also perform the required steps to ensure your meetings run as expected.

Steps to complete for the migration

1. Move your previously scheduled meetings to RingCentral Video

To ensure you don’t lose important meetings, you will need to update any recurring meetings. Rescheduling your RingCentral Video meetings will automatically include SIP join details. Learn more.
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