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Removing background noise during a RingCentral Video meeting 

Last updated on April 28, 2022
RingCentral background noise reduction is turned on at the Regular level by default and filters out constant sounds picked up by your microphone such as car noise, wind, or fans. 

If you’re in a meeting in a location with the potential for sharp sounds, such as a dog barking, or a baby crying, you can select the Advanced option.
Desktop & web
Mobile
  1. In a meeting, click the up-arrow next to Mute/Unmute microphone in the bottom menu.
  2. Under Remove my background noise, select an option:
    • None: Turns off background noise reduction.
    • Regular: Removes constant background noise like cars or fans (default setting). 
    • Advanced: Removes sharp noises such as typing, a car horn, or a dog barking.
Remove my background noise option
Note:
  • If you don’t see background noise reduction in the menu, make sure you have the RingCentral app version 22.1.30 or later. 
  • If you selected the Advanced setting:
    • It will stay on for the duration of the meeting and will reset back to the default option (Regular) for your next meeting.
    • It will increase the CPU usage of the RingCentral app. If you notice signs of high CPU usage, like your voice sounding choppy to others, you might want to switch back to Regular.
    • If your CPU usage gets too high, it will automatically switch to Regular, and you’ll receive a warning pop-up message of this change.
  1. In a meeting, tap the More button in the bottom menu. 
  2. Tap Settings > Remove background noise.
Tap Remove background noise
  1. Select an option: 
    • Regular: Removes constant background noise like cars or fans (default setting). 
    • Advanced: Removes sharp sounds such as typing, a car horn, or a dog barking. Advanced is available on these mobile devices.
    • Off: Turns off background noise reduction.
Remove background noise options
Note:
  • If you don’t see background noise reduction in the menu, make sure that you have the RingCentral app version 22.1.30 or later.
  • If you selected the Advanced setting:
    • It will stay on for the duration of the meeting and will reset back to the default option (Regular) for your next meeting.
    • It will increase the CPU usage of the RingCentral app. If you notice signs of high CPU usage, like your voice sounding choppy to others, you might want to switch back to Regular.

Devices that support Advanced background noise reduction

iOS 
Android 
iPhone SE3
Samsung Galaxy S9
iPhone 13 Pro Max
Samsung Galaxy S10+
iPhone 13 Pro
Samsung Galaxy Note9
iPhone 13
Samsung Galaxy S10e
iPhone 13 Mini
Samsung Galaxy Note20 Ultra 5G
iPhone 12 Pro Max
Samsung S21 5G
iPhone 12 Pro
Samsung S20+ 5G
iPhone 12
Samsung S20 5G
iPhone 12 Mini
Samsung S21 Ultra 5G
iPhone 11 Pro Max
OnePlus 7 Pro
iPhone 11 Pro
LG stylo 6
iPhone 11
Pixel 4a (5G)
iPhone XS Max
Pixel 3
iPhone XS
Pixel 4
iPhone XR
Pixel 5
iPhone X
Samsung Galaxy S10
iPhone SE2
Samsung Galaxy Note8
iPhone 8 Plus
Samsung Galaxy Note10+
iPhone 8
 
iPad Pro 12.9-inch (4th generation)
 
iPad Pro 12.9-inch (5th generation)
 
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