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Mobile
Enabling and scheduling meetings with end-to-end encryption in the RingCentral mobile app
Last updated on July 21, 2022
End-to-End Encryption (E2EE) is a feature that protects your video meeting content by making it accessible only to meeting participants. With E2EE enabled, hackers will be unable to access your data, even if the RingCentral cloud is fully compromised.
With the End-to-End Encryption feature of the RingCentral mobile app, you can:
- Ensure that only your participants can access meeting content.
- Manage the confidentiality of the meeting’s audio, video, and chat.
- Protect your meeting contents, even from service providers.
- Enable and disable encryption at any time while in a meeting (Dynamic E2EE).
Anyone who has RingCentral login credentials will be able to join E2EE meetings. However, only users who belong to paid accounts can initiate E2EE meetings. The ability to schedule and start ad-hoc E2EE meetings is not available for free accounts.
Note: Users will not be able to join E2EE meetings by telephone (SIP/H.323 devices), as these devices do not support end-to-end encryption. You can also enable end-to-end encryption for your RingCentral Video meetings by signing in to your Admin Portal.
Enabling and disabling end-to-end encryption
- Go to your Video settings, which you can access in one of two ways:
- Tap the main menu (your profile photo at top left), then tap Video.
- Tap Video in the bottom menu bar, tap the three-dot More icon at the top right, then tap Video meeting settings.
- Tap End-to-end encryption.
- Slide the toggle to enable or disable end-to-end encryption.
Scheduling meetings with end-to-end encryption
- Go to Video in the bottom menu bar.
- Tap Schedule at the top.
- Scroll down to Security options, then slide the toggle to enable or disable Use end-to-end encryption.
- Tap Next (iOS) or the right-pointing arrow at the top right (Android), then add meeting participants.
When end-to-end encryption is enabled, you’ll see a green shield icon at the top of the meeting screen.
Enabling and disabling E2EE while in a meeting (Dynamic E2EE)
With Dynamic E2EE, you can enable and disable end-to-end encryption multiple times during a meeting. This allows you to encrypt certain parts of the meeting, then return to a decrypted meeting at any time. You can access E2EE settings via the More icon or the i (meeting info) icon.
Enabling and disabling E2EE via the More icon
- During a meeting, tap More in the bottom menu bar.
- Tap Turn on End-to-end encryption, then tap Turn it on when the popup window appears. You’ll know that E2EE has been enabled when the green shield icon appears on the top of the meeting screen.
- To disable E2EE, tap More > Turn off End-to-end encryption, then tap Turn it off when the popup window appears
Enabling E2EE via the i (meeting info) icon
- Tap the i (meeting info) icon at the top left.
- Tap Turn on End-to-end encryption, then tap Turn it on in the popup window. You’ll know that E2EE has been enabled when the green shield icon appears on the top of the meeting screen.
- To disable E2EE, tap the green shield icon, tap Turn off End-to-end encryption, then tap Turn it off in the popup window.
Enabling E2EE disables the following features:
- H.323 / SIP / PSTN
- Cloud recording
- Live transcript
- Closed captions