Why can’t I promote a panelist joining a webinar via RingCentral mobile app or RingCentral Rooms?

Last updated on March 15, 2022

Table of contents

Issue

When hosting a webinar, you cannot promote a panelist to cohost if the participant joins from the RingCentral mobile app or RingCentral Rooms. 

Affected environments

RingCentral Webinar.

Cause

RingCentral Webinar does not support cohost capabilities on the RingCentral mobile app or RingCentral Rooms.

Resolution

You can ask the panelist who joined from the RingCentral mobile app or RingCentral Rooms to leave the webinar from that device and rejoin via the RingCentral desktop or web app. If the error still occurs, try promoting or demoting the user again a few seconds after the failure.
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