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Why is my avatar initials in a webinar “AU”?
Last updated on March 15, 2022
Table of contents
Issue
Affected environments
Cause
Resolution
Issue
When joining a webinar, my avatar initials are “AU” instead of my profile name.
Affected environments
RingCentral Webinar.
Cause
When using special characters in the first and last name fields such as !@#%, the avatar will display the initials “AU”.
Resolution
You need to use valid numbers and letters in the name fields to properly display the avatar initials.
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