Fixing RingCentral Webinar audio drop-outs in the RingCentral mobile app

Last updated on May 24, 2022

Table of contents

Issue

When attending a RingCentral Webinar in your RingCentral mobile app, the audio cuts off when you open another app, or when you move the RingCentral app to the background.

Resolution

Rejoining a webinar after opening other apps on your iOS device

If the audio in RingCentral Webinar drops out when you open another app that uses audio or video:
  • Refresh the page, if you’ve joined from your mobile browser.
  • Leave and rejoin the webinar, if you’ve joined from the RingCentral mobile app.

Rejoining a webinar after moving the RingCentral mobile app to the background on your Android or iOS device

If the audio in RingCentral Webinar drops out when you put the RingCentral mobile app in the background, leave and rejoin the webinar from the app.
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