Desktop & web

Configuring external guest settings in the RingCentral
app desktop and web | RingCentral app

Guests are users who don’t work at your company. The RingCentral app guest experience comes in two varieties: 
  • Guests that you and your co-workers invite to a team conversation
  • External users that invite you and your co-workers to a team on their company account
Guests are indicated with a gray bubble in your Contacts list and they’re added once they’re invited to create a RingCentral account. In a conversation, there’s a guest section on the right pane where you can see members of that conversation who are invited as guests.
View of guests in all contacts
View of guests in a conversation
External guest settings allow RingCentral app admins to:
  • allow or block new messages from external guests.
  • manage the external company domains and personal email addresses that are allowed to initiate conversations with company users.

Configuring external guest settings

  1. Navigate to Settings via the left-hand navigation bar.
  2. Click the Administration tab in the left pane.
  3. Under External guest settings, toggle the External guest communications setting on or off to control whether guests are allowed to start conversations with your coworkers.
  4. Click Manage at the far right of Domain allow/block list to manage which external company domains and personal email addresses have permission to initiate conversations with your users.
For more info about the domain allow/block list feature, visit Managing your domain allow/block list in the RingCentral app desktop and web.
External guest control settings
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