Editing user information in the RingCentral app and Admin Portal
After users have been added to an account, an admin can update an existing user’s information in the RingCentral desktop, web, or mobile app, or in the RingCentral Admin Portal.
Select where you want to edit user information:
- In the left navigation bar, clickCompany settings.
- ClickUser management.
- To the right of Manage users and licenses, clickManage.
- Hover over a user and click theEditpencil icon at the far right.
- You can edit the following:
- First name
- Last name
- Email address
- Site(available only on multi-site accounts)
- Department
- License type: Options includeRingEX™,Video Pro, orVideo Pro+, but will only include your available licenses.
- Extension number: You can choose any number that isn’t already in use.
- ClickSave.
- Repeat to edit another user’s details, or clickDone.
Note: To change a user’s phone, use the RingCentral Admin Portal.