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Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!
Home > RingCentral MVP > Admin
Mobile
Configuring call queue management in the RingCentral
mobile app
Call Queues are groups of users or extensions that receive calls distributed to the next available member of the group. Admins can also enable a Queue overflow to extend the call queue. Learn more about the features and limitations of Call Queues.
Admins can easily view and modify call queues via the Admin tools in the RingCentral mobile app.
Note: An admin can only add a new Call Queue group via the RingCentral Admin Portal.
Finding your Call Queue Management settings
- Tap the More menu at the bottom menu bar.
- Tap Admin.
- Tap Phone system > Groups to view your call queue groups.
Managing business and after hours
- Tap the More menu at the bottom menu bar.
- Tap Admin.
- Tap Phone system > Groups to view your call queue groups.
- Tap on the call queue group you want to manage.
- Tap Manage Hours to modify your call queue’s operating hours.
- Tap Business Hours to select how you want to handle incoming calls. Choose between 24 hours or specified hours.
- Tap After Hours to modify how you want to handle incoming calls after hours.
Managing call queue group members
- Tap the More menu at the bottom menu bar.
- Tap Admin.
- Tap Phone system > Groups to view your call queue groups.
- Tap on the call queue group you want to manage.
- Tap Members Availability to view your members’ availability.
- Tap Manage Members.
- Tap Edit Primary Members to select the members of the Call Queue.
- Tap Save on the upper right.
Manage Custom Rule Status
You can only enable or disable existing custom rules in the RingCentral mobile app. To add or modify a custom rule, login to your RingCentral online account.
- Tap the More menu at the bottom menu bar.
- Tap Admin.
- Tap Phone system > Groups to view all your call queue groups.
- Tap on the call queue group you want to manage.
- Tap Custom Rules.
- Toggle on or off the custom rule that applies.
Managing Member Status
- Tap the More menu at the bottom menu bar.
- Tap Admin.
- Tap Phone system > Groups to view all your call queue groups.
- Tap on the call queue group you want to manage.
- Tap Manage Member Status to view and modify your members’ availability.
- Toggle on or off the Member Status and Queue Status under, depending on the status you want to change.
Status Controls
- Ring Member: Indicates if the member is available to answer calls from the selected queue.
- Member Status: Controls a member’s availability to answer queue calls.
- Queue Status: Controls a member’s availability to answer calls for the selected queue.