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Creating a new team in the RingCentral mobile app 

Last updated on June 24, 2022
As we discussed in Intro to teams in the RingCentral app, a team is a conversation held between a group of people. They can be used to communicate with a group of people, from connecting with co-workers in your department to collaborating on a project with others in your company. 
 
Teams can be created by any RingCentral app user, and the person who creates a team automatically becomes that team’s administrator. 
 
There are several methods for creating a team in the RingCentral mobile app, including the following:
  • By tapping on the blue plus button in the Message or Contacts menu and selecting Create team from the menu
  • By converting a group into a team. 

Creating a team

  1. Go to Message or Contacts via the bottom menu bar. Note: Depending on how your tabs are customized, you may need to tap More first.
  2. Tap the new actions plus button located in the lower right corner (Android) or at the top right (iOS). 
  3. Select Create team from the menu.
  4. Provide a name for your team in the Team name field.
  5. Choose either Private (invite only) or Public (visible to any co-worker) from the Team type dropdown menu (more on that below).
  6. You may choose to toggle on End-to-end encryption. Once a team is created with this feature turned on, it can’t be disabled. Once enabled:
    • New members can’t view previous posts
    • Members can’t create event, task, or note
    • Members can’t share files or forward posts
    • Members can’t upload files 
    • Members can’t add guests outside your organization
  7. Tap Members, then enter a list of names or email addresses in the To field.
  8. Tap Next at top right.
  9. Tap the check mark at top right to finish creating the team.
Once you’ve created your team, the app will navigate to that team’s message thread for you to add more members, draft a new message, or configure your team’s settings. 
 
Note: If you have added a non-RingCentral app user to a team by adding their email address, that will send an invite to the email address you provided asking the person to set up an account with the RingCentral app.

Configuring your team settings

  1. Tap on the team’s name at the top of the message thread.
  2. Tap the gear icon at top right.
You’ll see the team’s settings page. Right under the team’s name, you can tap the Team description text to enter a brief description for the team. 
 
Your team’s settings are also divided into three sections: the user settings, admin settings, and allow members to. Let’s review each of these sections below.

User settings

The User settings section is available to all members of the team, where they can configure the following:
  • Favorite: Toggle on to add the team to your favorites list.
  • Mute: Toggle on to stop receiving mobile or email notifications from the team.
  • Mobile notifications: If Mute is disabled, select when to receive mobile notifications from the team. Your options are Every message, First new message only, and Off.
  • Email notifications: If Mute is disabled, select when to receive email notifications from the team. Your options are Every 15 minutes, Every hour, and Off.

Admin settings

The Admin settings section is only available to team admins for configuring the following:
  • Team name: The name of your team.
  • Team type: Tap to reveal the menu and choose from the following options:
    • Private (invite only): Set the team to private. RingCentral app users will need to be invited to a private team, and they will be unable to search for this team if they have not been invited.
    • Public (visible to any co-worker): Set the team to public, meaning anyone can join without an invitation and anyone can find it via search or the Contacts menu.
  • Remove team members: Tap to remove members from the team. To learn more about removing team members, visit Managing a team's members in the RingCentral mobile app.
  • Update team admins: Tap to add members to the list of team admins. To learn more about updating the team’s admins list, visit Making a team member a team admin in the RingCentral mobile app.

Allow members to

The Allow members to section is only available to team admins to allow specific actions team members can perform within the team. These actions are:
  • Add other members: Toggle this on if you’d like to allow non-admin members of the team to invite members. This setting is only available for private teams.
  • Post messages: Toggle this setting off if you’d like to make this team read-only, meaning any non-admins will be unable to post in this team.
  • Add integrations: Toggle this setting on if you’d like to allow non-admin members of the team to integrate apps in this team.
  • Pin posts: Toggle this setting on if you’d like to allow non-admins to pin posts in the conversation. To learn more about pinning a message, visit Managing your messages in the RingCentral mobile app.
  • Use @Team mentions: Toggle this setting on if you’d like to allow non-admins to use the @team mention in a message. To learn more about @mentions, visit Using @mentions in the RingCentral mobile app.
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