Managing phone settings in RingCentral
In the
RingCentral
app and Admin Portal, you can manage your phone settings by creating call rules to customize how incoming calls are handled, recording custom voicemail greetings, choosing a ringtone, and more. Where do you want to manage your phone settings?
Managing phone settings in the RingCentral desktop & web app
To access your phone settings:
- In the navigation bar, clickSettings.
- ClickPhone.
Incoming calls
- : You can use call rules to play greetings, ring your phones and apps, and set how the app handles missed calls.
- : Override normal call handling (for instance, during a holiday or break) by forwarding all calls to another extension, voicemail, or announcement.
- : Silence message notifications and route calls to voicemail, an announcement, or another number.
- My work day: Set your work hours and call handling settings.
- Custom rules: Define special call routing to apply to specific callers, holidays, or times of the day.
- Incoming call information: Set up which phone number should appear for incoming calls, on which devices incoming calls should ring, and what you’ll hear when you answer the call.
- Blocked numbers: Search, filter, edit entries, and add numbers you want to block.
- : Turn on call waiting so you can answer incoming calls while you’re on an active call.
- Hold music: Choose the music that callers will hear while on hold.
- : Assign different sounds for your incoming phone calls.
- : Click the dropdown to select how long callers will wait before their calls get auto-answered. This setting won’t apply when you’re on an active call.
Outgoing calls
- Default caller ID: Select the number that will display to the people you call.
- RingOut: Use another phone to make a call with your RingCentral number and caller ID. Click the toggle to turn RingOut on, then clickManageto enter the phone number you want to use to make a RingCentral call.
- Callback ID appearance: Automatically use the caller ID number that the caller used to reach you when calling back. Click the toggle to turn this feature on or off.
- Region: Your region setting and home country determine how emergency, local, and long-distance calls are routed. This setting won’t affect your outbound caller ID. Choose your region from the dropdown.
General
- Extension settings: Open the extension settings in your Admin Portal, where you can customize your profile, call screening, greetings, hold music, and more.
- Heads-up display (HUD): The HUD lets you create a list of extensions, calls, texts, and contacts in one place. If the RingCentral desktop or web app is your default phone app, you can clickManage, then check the box to turn onRing when extensions I am monitoring receive incoming calls.Default phone app for calling: Choose which app to use for making calls.Note: RingCentral Phone is a separate, stand-alone app. Selecting this option will prevent calls from ringing in the RingCentral app on your desktop or web browser.
- Emergency response location: Set your physical location for emergency calls.
- ClickManage, then select a location from the dropdown, or click the plus (+) icon to add a new location.
- ClickConfirm location.Note: You won’t be able to use the RingCentral app to make calls without first setting your emergency response location.
- : Pair a deskphone with your RingCentral app. Audio will go through the paired deskphone when you make or answer calls.
- : Open the RingCentral app when you click on a fax or text number in websites and supported applications.
- Launch an external app or website for incoming calls: Open incoming calls in an external app or website, such as a CRM system or online database.
Additional resources