Managing phone settings in
RingCentral
app and Admin Portal
=============================================================================================================================
In the
RingCentral
app and Admin Portal, you can manage your phone settings by [creating call rules for incoming calls](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US ""), recording custom voicemail greetings, choosing a ringtone, and more.
Where do you want to manage your phone settings?
## Desktop & web
Managing phone settings in the
RingCentral
desktop \& web app
-------------------------------------------------------------------------------------------------------------------------------
To access your phone settings:
* In the navigation bar, click **Settings**.
* Click **Phone** .
### Incoming calls
* **[Incoming call rules](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US "")** : You can use call rules to play greetings, ring your phones and apps, and set how the app handles missed calls.
* **[Forward all calls](https://support.ringcentral.com/article-v2/Turning-on-the-Forward-all-calls-feature.html?brand=RingCentral&product=RingEX&language=en_US "")**: Override normal call handling (for instance, during a holiday or break) by forwarding all calls to another extension, voicemail, or announcement.
* **Do not disturb**: Silence message notifications and route calls to voicemail, an announcement, or another number.
* **My work day**: Set your work hours and call handling settings.
* **Custom rules**: Define special call routing to apply to specific callers, holidays, or times of the day.
* **Incoming call information**: Set up which phone number should appear for incoming calls, on which devices incoming calls should ring, and what you'll hear when you answer the call.
* **Blocked numbers**: Search, filter, edit entries, and add numbers you want to block.
* **[Call waiting](https://support.ringcentral.com/article-v2/Managing-call-waiting.html?brand=RingCentral&product=RingEX&language=en_US "")**: Turn on call waiting so you can answer incoming calls while you're on an active call.
* **Hold music**: Choose the music that callers will hear while on hold.
* **[Ringtones](https://support.ringcentral.com/article-v2/Assigning-ringtones-for-incoming-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")**: Assign different sounds for your incoming phone calls.
* **[Auto-answer calls](https://support.ringcentral.com/article-v2/Enabling-Auto-answer-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")** : Click the dropdown to select how long callers will wait before their calls get auto-answered. This setting won't apply when you're on an active call.
### Outgoing calls
* **Default caller ID**: Select the number that will display to the people you call.
* **RingOut** : Use another phone to make a call with your
RingCentral
number and caller ID. Click the toggle to turn RingOut on, then click **Manage** to enter the phone number you want to use to make a
RingCentral
call.
* **Callback ID appearance**: Automatically use the caller ID number that the caller used to reach you when calling back. Click the toggle to turn this feature on or off.
* **Region** : Your region setting and home country determine how emergency, local, and long-distance calls are routed. This setting won't affect your outbound caller ID. Choose your region from the dropdown.
### General
* **Extension settings** : Open the extension settings in your [
Admin Portal
](https://service.ringcentral.com ""), where you can customize your profile, call screening, greetings, hold music, and more.
* **Heads-up display (HUD)** : The HUD lets you create a list of extensions, calls, texts, and contacts in one place. If the
RingCentral
desktop or web app is your default phone app, you can click **Manage** , then check the box to turn on *Ring when extensions I am monitoring receive incoming calls* .
**Default phone app for calling**: Choose which app to use for making calls.
**Note**
The standalone RingCentral Phone app is being retired. Selecting this option will prevent calls from ringing in the RingCentral app on your desktop or web browser.
*
**Transfer complete tone**: Play a tone for the recipient before connecting to another person during a warm transfer.
* **Call disconnect tone**: Play a tone when the call ends without your action.
* **Incoming call pop-up** : Show a pop-up window for incoming calls. You can also [set up desktop notifications](https://support.ringcentral.com/article-v2/Managing-notifications-and-sounds-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "") for incoming calls.
* **Emergency response location** : Set your physical location for emergency calls.
* Click **Manage** , then select a location from the dropdown, or click the plus (**+**) icon to add a new location.
* Click **Confirm location** .
Note: You won't be able to use the
RingCentral
app to make calls without first setting your emergency response location.
* **[Deskphone pairing](https://support.ringcentral.com/article-v2/Pairing-a-deskphone-with-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")** : Pair a deskphone with your
RingCentral
app. Audio will go through the paired deskphone when you make or answer calls.
* **[Use
RingCentral
for click to dial and fax](https://support.ringcentral.com/article-v2/Setting-up-and-using-click-to-dial-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")** : Open the
RingCentral
app when you click on a fax or text number in websites and supported applications.
* **Launch an external app or website for incoming calls** : Open incoming calls in an external app or website, such as a CRM system or online database.
**Additional resources**
[Setting up your voicemail greeting](https://support.ringcentral.com/article-v2/Setting-up-your-voicemail-greeting.html?brand=RingCentral&product=RingEX&language=en_US "")
## Mobile
Managing phone settings in the
RingCentral
mobile app
-----------------------------------------------------------------------------------------------------------------------
To access your phone settings:
* Tap your **Profile** at the top left.
* Tap **Phone**.
### Incoming calls
* **[Incoming call rules](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")** : You can use call rules to play greetings, ring your phones and apps, and set how the app handles missed calls.
* **[Forward all calls](https://support.ringcentral.com/article-v2/Turning-on-the-Forward-all-calls-feature.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")**: Override normal call handling (for instance, during a holiday or break) by forwarding all calls to another extension, voicemail, or announcement.
* **Do not disturb**: Silence message notifications and route calls to voicemail, an announcement, or another number.
* **My work day**: Set your work hours and call handling settings.
* **Incoming call information**: Set up which phone number should appear for incoming calls, on which devices incoming calls should ring, and what you'll hear when you answer the call.
* **Blocked numbers**: Search, filter, edit entries, and add numbers you want to block.
* **[Call waiting](https://support.ringcentral.com/article-v2/Managing-call-waiting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")**: Turn on call waiting so you can answer incoming calls while you're on an active call.
* **Hold music**: Choose the music that callers will hear while on hold.
* [**Ringtones**](https://support.ringcentral.com/article-v2/Assigning-ringtones-for-incoming-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile ""): Assign different sounds for your incoming phone calls. To select a ringtone, tap its name.
* **Silence incoming calls** : Tap the toggle to silence incoming calls.
### Outgoing
* **Default caller ID**: Select the number to display to the people you call.
* **RingOut** : Use another phone to make a call with your
RingCentral
number and caller ID. Tap the toggle to turn on RingOut. If you haven't added a RingOut number, you'll be prompted to add one.
* **Direct dial data** : If you turn RingOut off, you'll need to select the connection you'll use when you make outgoing calls. Tap **Direct dial data** , then select *Wi-Fi or mobile data* , *Wi-Fi or carrier minutes* , or *Carrier minutes only*.
* **Region** : Your region setting determines how emergency, local, and long-distance calls are routed. This setting won't affect your outbound caller ID. Tap your region, tap your Home country, then select your country from the list.
### General
* **Extension settings**: Open the extension settings in the Admin Portal, where you can customize your profile details, call screening, greetings, hold music, and more.
* **[Background noise reduction](https://support.ringcentral.com/article-v2/Setting-up-your-microphone-and-speakers-for-RingEX-calls.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")**: Reduce background noise during a phone call. You can change this setting during a call.
* **Test call quality**: Conduct a call quality test.
* **Transfer complete tone**: Play a tone for the recipient before connecting to another person during a warm transfer.
* **Call disconnect tone**: Play a tone when the call ends without your action.
* **Emergency location**: If a phone is assigned to your extension, set your physical address for emergency services. Your mobile app uses your device's default phone app to connect emergency calls.
* **My Android/iPhone phone number** : Enter your mobile number to make calls with your
RingCentral
number on your Android or iOS device's carrier connection.
* **Integrated calling** : Turn integrated calling on to show your outgoing
RingCentral
calls in your phone's call history.
**Additional resources**
[Setting up your voicemail greeting](https://support.ringcentral.com/article-v2/Setting-up-your-voicemail-greeting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
## Admin Portal
Managing phone settings in the
RingCentral
Admin Portal
-------------------------------------------------------------------------------------------------------------------------
To access your phone settings:
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* Click the **Settings** tab.
Note: If you're an admin, click **Admin Portal** in the top right, then select **My Extension**.
* Click the **Phone** dropdown.
### Incoming calls
* **[Incoming call rules](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal "")** : You can use call rules to play greetings, ring your phones and apps, and set how the app handles missed calls.
* **[Forward all calls](https://support.ringcentral.com/article-v2/Turning-on-the-Forward-all-calls-feature.html?brand=RingCentral&product=MVP&language=en_US&pills-nav=admin_portal "")**: Override normal call handling (for instance, during a holiday or break) by forwarding all calls to another extension, voicemail, or announcement.
* **Do not disturb**: Silence message notifications and route calls to voicemail, an announcement, or another number.
* **My work day**: Set your work hours and call handling settings.
* **Custom rules**: Define special call routing to apply to specific callers, holidays, or specific times of the day.
* **Incoming call information**: Set up which phone number should appear for incoming calls, on which devices incoming calls should ring, and what you'll hear when you answer the call.
* **Blocked numbers**: Search, filter, edit entries, and add numbers you want to block.
* **[Call waiting](https://support.ringcentral.com/article-v2/Managing-call-waiting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal "")**: Turn on call waiting so you can answer incoming calls while you're on an active call.
* **Call flip**: Transfer live calls between devices.
* **Auto-answer calls** : Use the dropdown to select how long callers will wait before their calls get auto-answered. Choose from: *Off* , *Immediately* , or between *5* and *25 seconds*.
* **Hold music** : Choose the music that callers will hear while on hold.
### Voicemail settings
* **Voicemail greeting**: Select the message callers will hear when sent to voicemail.
* **Voicemail PIN**: Set up a PIN for accessing your voicemail.
* **Shared voicemail** : Choose [who will receive notifications](https://support.ringcentral.com/article-v2/Managing-shared-voicemails.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal "") about your voicemails.
* **Voicemail to text** : Turn on email transcription of voicemail messages.
