Click New Call Monitoring to the far right of Search.
In the Define Group Name tab, name the group of extensions whose calls you’d like to monitor, then click Next.
In the Select users that can monitor tab, check the box next to the name of each user you’d like to give permission to monitor calls.
If you’d like to select all users, check the box next to Name.
To search for users or filter by company department, use the search field.
Once you’ve added users who can monitor calls, click Next.
In the Select users that can be monitored tab, check the box next to the name of each user whose calls you’d like to be monitored by the users you selected in the previous step. If you’d like to select all users, check the box next to Name.
You’ll be returned to the Call Monitoring page, where you can see and make changes to your Call monitoring groups.
To delete a Call monitoring group, click the three-dot More icon to the right of the Actions column, then click Delete.
When you click a group name, you’ll see:
i. The Call Monitoring Details menu, where you can change the group’s name or delete the group.
ii. The Group Members menu, where you can add or remove users from the Can monitor and Can be monitored groups.
In the RingCentral app on your desktop or web browser, click Phone in the left navigation bar.
Under HUD, click Extensions. You may need to click the down arrow to open the HUD menu.