Monitoring live calls in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app
==============================================================================================================

Call monitoring in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app allows authorized users to listen to calls in real time and take action when needed. Admins [create monitoring groups](https://support.ringcentral.com/article-v2/Creating-Call-Monitoring-Groups.html?brand=RingCentral&product=RingEX&language=en_US "") in the Admin Portal, and after setup, users can monitor calls from the Heads-up display (HUD).

Note  
* [Learn about monitoring calls using a deskphone](https://support.ringcentral.com/article-v2/8086.html?brand=RC_US&product=RingEX&language=en_US "").
* If a user is [added as a delegate or has delegates](https://support.ringcentral.com/article-v2/Using-delegated-lines-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""), they can't be added to a monitoring group to be monitored.

Where would you like to monitor calls?