Setting up your voicemail greeting
You can set up your voicemail greeting in the RingCentral apps or Admin Portal so callers hear either the RingCentral default greeting or a custom greeting. You can also record your voicemail greeting using your deskphone.
Where do you want to set up your voicemail greeting?
Setting up your voicemail greeting in the desktop & web app
To set up your voicemail greeting in the desktop and web app:
- ClickSettingsin the navigation bar.
- ClickVoicemail.
- ClickVoicemail greeting.
- Click theVoicemail greetingdropdown, then select either:
- Default: Incoming callers will hear the message “Your call has been forwarded to the voicemail for [your name]. No one is available to take your call. At the tone, please record your message. When you’ve finished recording, you may hang up or press the pound key for more options.”
- Custom: Click any of these three tabs:
- Computer Microphone: Click the redRecordbutton for a custom voicemail greeting. Click the button again when you’re finished recording.Note: The recording can be up to five minutes.
- Phone: Enter a phone number, and clickCall nowto record a custom greeting over the phone.
- Importing: Upload a WAV or MP3 file of your custom greeting.Note: The file size can’t exceed 20 MB.
- Click theSave messagesin dropdown, then select either:
- My voicemail box: Your voicemail messages will appear in your app’s inbox.
- Another extension: Your voicemail messages will appear in a different extension’s inbox. For example, a manager may want to route their voicemail to an assistant's extension. Pick an extension in the popup window.
- ClickSave.