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Navigating the Phone interface in the RingCentral
mobile app
Last updated on May 17, 2022
The Phone interface acts as the main location for viewing and managing your call history, voicemail, and accessing the Contacts menu.
To access the Phone interface for mobile, you can navigate to the bottom menu bar. Please note that what you can view and tap at the bottom menu bar is fully customizable. To learn more, visit Customizing tabs in RingCentral mobile app.
Phone menu
When you navigate to the Phone interface by tapping the phone icon, you’ll see the list of recent calls and voicemails separated into tabs at the upper part of the screen. At the top right-hand side, you’ll find the search icon that you can tap and search recent calls and voicemails.
If you’re using an iOS device, next to the search icon is the plus sign button, which you can tap to select one of the following options:
- The New call button allows you to open the dialpad.
- The New conference button allows you to start a conference call or invite participants to a conference call via message, text, or email. To learn more about starting a conference call, visit Starting a conference call in the RingCentral mobile app.
If you’re using an Android device, next to the search icon is the conference circles icon. You can tap and select the following options:
- Allow participants to join before host: Toggle on to allow participants to join before the host.
- Invite: Tap to invite a user via Message, SMS text, or email.
- Start conference: Tap to start a conference.
Recents and Voicemail
The center section of the Recents tab allows you to access a full log of all your call activities. Underneath the Recents tab, you’ll find the Search recent calls field and the filter icon where you can search for specific calls using the caller’s number or name. You can also use the filter icon at far right, above the recent calls list, to view the following:
- All: Select to access and play back your voicemails
- Unread: Select to view only a list of voicemails that you haven’t listened to
The center section of the Voicemail tab is where you can access all your saved voicemails. A search field is available below this tab to search for voicemail messages using the sender’s number or name. You can use the filter icon at far right, above the voicemails list, to view the following:
- All: Select to access and play back your voicemails
- Unread: Select to view only a list of voicemails that you haven’t listened to
To learn more about listening to your voicemail messages or deleting one, visit Managing voicemails in RingCentral mobile app.
Dialpad
At the bottom center of the Phone menu, you’ll see a dialpad icon that you can tap and use to place outgoing calls for iOS devices manually. If you’re using an Android device, you see the dialpad icon at the bottom right. To learn more about calls, visit Making a call in the RingCentral mobile app.
Text
The Text section allows you to access all of your active SMS text messages. All messages will appear in a list, organized by most recent at the top. A search field is available below this tab to search for specific text messages using the sender’s name, sender’s number, or a text or phrase in the message thread.
You can also use the filter icon at far right, above the text messages list, to view the following:
- All: Select to view a list of all sent and received text messages
- Unread: Select to view only a list of unread text messages
- Draft: Select to view only your draft messages
- Failed: Select to view only the messages that have failed to send
A text message bubble icon is also available in the lower right-hand corner of the app so you can compose new text messages. To learn more about sending a text message, visit Sending a text message in RingCentral mobile app.
Fax
The Fax section is where you can manage all your faxes. A search field is available below this tab to search for fax messages using the sender’s number or name. You can also use the filter icon in the far right, above the faxes list, to view the following:
- All: Select to view all your faxes, including faxes you’ve sent and received and any faxes that failed to send
- Received: Select to view only your received faxes
- Sent: Select to view only the faxes you’ve sent successfully
- Draft: Select to view only your draft faxes
- Failed: Select to view only the faxes that have failed to send
A fax paper icon is also available in the lower right-hand corner of the app so you can compose a fax message. To learn more about sending faxes, visit Sending a fax in RingCentral mobile app.
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