Managing your contacts in the
RingCentral
app
===============================================================================================================
In the Contacts tab in the
RingCentral
app, you can manage and start communicating with your contacts from one place. You can send messages, make calls, start meetings, invite guests, edit details, and more.
You can [also add or update personal contacts](https://support.ringcentral.com/article-v2/Adding-and-updating-personal-contacts-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""), and your company admin can upload a list of [external contacts](https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "") in the Admin Portal.
Where do you want to manage your contacts?
## Desktop & web
Accessing your contacts in the
RingCentral
desktop and web app
--------------------------------------------------------------------------------------------------------------------------------
To access your contacts, click **Contacts** in the navigation bar.
At the top of the left panel, select a tab to filter your contacts. You may need to click the down arrow or expand the panel to view them all.
* **All** : The complete list of your
RingCentral
account contacts. Your [favorite contacts](https://support.ringcentral.com/article-v2/Adding-quick-contacts-in-the-RingCentral-app-desktop-and-web.html?brand=RingCentral&product=RingEX&language=en_US "") appear at the top of the list.
* **Company** : Contacts in your company directory, and the [External Shared Contacts Directory](https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Guests** : Contacts from outside your company whom you've invited to create a
RingCentral
account or to collaborate in a team conversation.
* **Personal** : Your [personal contacts](https://support.ringcentral.com/article-v2/Adding-and-updating-personal-contacts-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""), including those you've added manually to your
RingCentral
app, and contacts you've [connected from your Microsoft and Google accounts](https://support.ringcentral.com/article-v2/Managing-connected-accounts-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Teams** : All public teams in your company. Click **My teams** to view only teams you're a part of, or click the down arrow to view public teams or archived teams.
* **Other** : The list of [group extensions](https://support.ringcentral.com/article-v2/Department-Overview.html?brand=RC_US&product=RingEX&language=en_US ""), including [call queues](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US ""), [announcement-only extensions](https://support.ringcentral.com/article-v2/4492.html?brand=RC_US&product=RingEX&language=en_US ""), [message-only extensions](https://support.ringcentral.com/article-v2/4491.html?brand=RC_US&product=RingEX&language=en_US ""), and [shared lines](https://support.ringcentral.com/article-v2/Managing-shared-lines-in-the-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "").
Note
If you're a user with a free guest account, you'll only be able to view:
* Other users in the account in which you're a guest.
* Users from other companies who are in a team conversation with you.
### Viewing contact type
Status badges next to contacts' names indicate if they're company contacts, personal contacts, guests, or inactive.
* Contacts from outside your company have a **Guest** status badge (a).
* Users with inactive or deactivated accounts, and users who haven't accepted account invitations, will have **Not activated** status badges (b).
* Personal contacts have status badges that indicate whether they have a
RingCentral
, Google, or Microsoft Office 365 account (c).
* Company contacts don't have status badges next to their names (d).
* External contacts from the [External Shared Contacts Directory](https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "") have a **Shared directory** badge (e).
### Searching contacts
* Click **Contacts** in the navigation bar.
* At the top of the panel, click the **All** , **Company** , **Guests** , **Personal** , **Teams** , or **Other** tab, then enter a name, extension, email, or phone number in the search field.
Managing your contacts
----------------------
In the **Contacts** tab, you can contact people and groups directly, sort through your lists, add contacts, and invite guests.
Note
Depending on your company's permissions and the type of contact, you may see different options for different contacts.
* Click **Contacts** in the navigation bar.
* At the top of the left panel, click any tab: **All** , **Company** , **Guests** , **Personal** , **Teams** , or **Other**.
* Hover over a contact and action icons will appear at the right. You may need to click the three-dot **More** icon to view all available actions.
Click any of these icons:
* **Message**: Send a direct message.
* **Video**: Start a video call, screen share, or schedule a video meeting.
* **Phone**: Call the contact.
* **Text**: Send a text message.
* **Fax**: Send a fax.
* **Invite by text** : Send a text message to invite the contact to create a
RingCentral
account. This option is available only if your company has text messaging turned on at the account level.
* **Block**: Block the contact. You can't block users in your company directory.
* **Delete** : Delete the contact. You can delete contacts only from your **Personal** contacts list.
* If you're an admin, you can delete contacts from your **Guests** contacts list. Doing so will remove the guest's access to any conversations started by members of your company. The guest will still be able to sign in to their
RingCentral
apps.
* If you're an admin, you can delete contacts from the [External Shared Contacts Directory](https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "") by updating the template in the [
Admin Portal
](https://service.ringcentral.com "").
Click a contact's name to view their profile details in the right panel. From their profile, click any available icon to contact them. If they're a **Personal** contact, you can click the **Edit** (pencil) icon at the top right to edit their profile.
### Resending an invite to an inactive user
* Click **Contacts** in the navigation bar.
* Hover over a contact that has a **Not activated** status badge.
* Click **Resend invite** . Doing so will send an email inviting them to sign up for a
RingCentral
account.
Applying company directory settings
-----------------------------------
[Company directory settings](https://support.ringcentral.com/article-v2/Managing-the-Company-Directory.html?brand=RingCentral&product=RingEX&language=en_US "") allow admins to hide specific users and phone numbers from appearing in the
RingCentral
apps and Admin Portal. If you're an admin, [contact support](https://support.ringcentral.com/contact-support.html "") to turn on company directory controls for your account.
**Additional resources**
[Adding and updating personal contacts in the
RingCentral
app](https://support.ringcentral.com/article-v2/Adding-and-updating-personal-contacts-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")
[Managing your favorite contacts in the
RingCentral
app](https://support.ringcentral.com/article-v2/Adding-quick-contacts-in-the-RingCentral-app-desktop-and-web.html?brand=RingCentral&product=RingEX&language=en_US "")
## Mobile
Accessing your contacts in the
RingCentral
mobile app
-----------------------------------------------------------------------------------------------------------------------
To view your contacts, tap **Contacts** in the bottom toolbar. Tap a contact to view their profile.
At the top of the page, select a tab to filter your contacts:
* **Company** : Contacts in your company directory, and the [External Shared Contacts Directory](https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US ""). Your [favorite contacts](https://support.ringcentral.com/article-v2/Adding-quick-contacts-in-the-RingCentral-app-desktop-and-web.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "") appear at the top of the list.
* **Guests** : Contacts from outside your company whom you've invited to create a
RingCentral
account or to collaborate in a team conversation.
* **Personal** : Your [personal contacts](https://support.ringcentral.com/article-v2/Adding-and-updating-personal-contacts-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""), including those saved on your phone, and those you've [connected from your Microsoft and Google accounts](https://support.ringcentral.com/article-v2/Managing-connected-accounts-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "").
* **Teams**: All public teams in your company. Tap the filter icon at the right to show only the teams you're on, public teams, or archived teams.
* **Other** : The list of [group extensions](https://support.ringcentral.com/article-v2/Department-Overview.html?brand=RC_US&product=RingEX&language=en_US ""), including [call queues](https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US ""), [announcement-only extensions](https://support.ringcentral.com/article-v2/4492.html?brand=RC_US&product=RingEX&language=en_US ""), [message-only extensions](https://support.ringcentral.com/article-v2/4491.html?brand=RC_US&product=RingEX&language=en_US ""), and [shared lines](https://support.ringcentral.com/article-v2/Managing-shared-lines-in-the-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "").
Note
If you're a user with a free guest account, you'll only be able to view:
* Other users in the account in which you're a guest.
* Users from other companies who are in a team conversation with you.
### Searching contacts
* Tap **Contacts** in the bottom toolbar.
* In the top menu, tap any of these tabs: **Company** , **Guests** , **Personal** , **Teams** , or **Other** .
* Android: Enter the name, extension, email, or phone number of the contact you're looking for in the search field at the top.
* To filter Company contacts by department, tap **Company** , then enter the contact's name or number in the search field. Tap **Department** : **All**, then select a department name.
* iOS: At the top right, tap the **Search** icon, then enter the name, extension, email, or phone number of the contact you're looking for in the search field.
* To filter Company contacts by department: Tap **Company** , then enter the contact's name or number in the search field. Tap **Show all** . On the next screen, tap **Department** : **All** , then select a department name.
### Managing your contacts
In the **Contacts** tab, you can contact people and groups directly, sort through your lists, add contacts, and invite guests.
Note
Depending on your company's permissions and the type of contact, you may see different options for different contacts.
* Tap **Contacts** in the bottom toolbar.
* In the top menu, tap the **Company** , **Guests** , **Personal** , **Teams** , or **Other** tab.
* Tap a contact's name to view their profile, then tap:
* **Message**: Send a direct message.
* **Video**: Start a video meeting.
* **Phone**: Call the contact.
* **Text**: Send a text message.
* **Fax**: Send a fax.
* **Add to favorite contacts**: Tap the star icon to add the contact to your favorite contacts.
* **Invite to
RingCentral
** : Send a text message to invite the contact to create a
RingCentral
account. This option is available only if your company has text messaging turned on at the account level.
* **Delete** : Delete the contact. You can delete contacts only from your **Personal** contacts list.
* **Edit** : Update the profile details for any of your **Personal** contacts.
#### Resending an invite to an inactive user
* Tap **Contacts** in the bottom toolbar.
* Tap **Re-invite** . Doing so will send an email inviting them to sign up for a
RingCentral
account.
**Additional resources**
[Adding and updating personal contacts in the
RingCentral
app](https://support.ringcentral.com/article-v2/Adding-and-updating-personal-contacts-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
[Managing your favorite contacts in the
RingCentral
app](https://support.ringcentral.com/article-v2/Adding-quick-contacts-in-the-RingCentral-app-desktop-and-web.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")