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Intro to Contacts in the RingCentral app

Last updated on August 29, 2022
This article provides an introduction to Contacts in the RingCentral mobile app and the RingCentral app on your desktop or web browser.
 
You can view your company’s users and any teams you’ve created in Contacts. The users you can view include coworkers, guest users, and admins
 
Note: If a guest user isn't included in a direct message, group, or team conversation with another user, then the guest user won’t see that person listed as a contact.

Using Contacts in the RingCentral app on your desktop or web browser

Click the Contacts icon in the left navigation bar to access the following items.

Contacts

Under Contacts in the left panel, you’ll see your contacts separated by type:
  • All contacts: A full list of your RingCentral account contacts. You can also add quick contacts to message or start a phone or video call with the people you communicate with most. 
  • Company: Contacts whose email addresses are on your company’s private domain.
  • Guests: Contacts who don’t work at your company but were invited to collaborate in a team conversation.
  • Personal: Your personal contacts, including contacts you’ve added in the RingCentral app on your desktop or web browser and contacts you’ve connected from your Microsoft and Google accounts
  • Other: A list of group extensions, including call queues, announcement-only extensions, message-only extensions, and shared lines. 
  • Quick contacts: Add quick contacts to message or start a phone or video call with the people you communicate with most. 

Teams

Under Teams in the left panel, you’ll see your teams separated by type:
  • All teams: All public teams and any private team you’re a member of.
  • My teams: Teams you’ve created or joined.
  • Public teams: Teams you can join without an invite.
  • Archived teams: Teams you were part of that an admin has archived. Admins can reactivate archived teams by clicking Restore at the far right of the team.
In addition to the name of each team, you can see:
  • An Admin badge at the far right of the team if you’re an admin.
  • How many members and guests are in a team.
  • A lock icon to the right of the team name if it’s a private team.
Note: You can view private teams only if someone has invited you or if you’ve joined as a Super Admin. To join a public team, hover over the team name and click Join.

Team administration

Super Admins can view all public and private company teams in this section. You’ll see this section only if you’re a Super Admin.

Using Contacts in the RingCentral mobile app

Tap the Contacts icon in the bottom menu bar to access all your contacts separated into tabs.

Company

This tab lists all contacts in your company directory. You can scroll through the list or use the search bar to filter. You can also add quick contacts to message or start a phone or video call with the people you communicate with most.

Guests

This tab lists contacts who don’t work at your company but were invited to collaborate in a team conversation. You can scroll through the list or use the search bar to filter.

Personal

This tab contains personal contacts saved in your mobile device and contacts you’ve connected from your Microsoft and Google accounts. Using the filter icon at the top right, you can choose to view:
  • RingCentral: Contacts you’ve created within the RingCentral mobile app.
  • iPhone/Device: Contacts saved in your mobile device.
  • Microsoft/Microsoft 365: Contacts from your Microsoft account. 
  • Google: Contacts from your Google account.

Teams

This tab shows all of your company’s teams. Using the filter icon at the top right, you can choose to view:
  • All teams: All public teams and any private team you’re a member of.
  • My teams: Teams you’ve created or joined.
  • Public teams: Teams you can join without an invite.
  • Archived teams: Teams you were part of that an admin has archived. Admins can reactivate archived teams by tapping Restore at the far right of the team.
Note: You can view private teams only if someone has invited or if you’ve joined as a Super Admin. To join a public team, tap Join.

Other

This tab contains a list of group extensions in your RingCentral account.
Desktop & web

Navigating the Contacts menu in RingCentral 
app desktop and web | RingCentral app

Last updated on February 04, 2022
You can view and manage all your company’s RingCentral app users and any teams you have created via the Contacts menu, including all co-workers, guest users, and admins
 
Note: Guest users can only view RingCentral app users that they are in conversations with. If they’re not in a direct message, group, or team chat with a user, then they will not see that user in the Contacts menu. 

Navigating the Contacts menu

You can access the Contacts menu by clicking the person icon via the left-hand navigation bar. 
Contacts interface in RC app

Left pane

In the Contacts menu, the left pane contains the main navigation tabs that will take you to the major pages under Contacts. This pane is divided into two collapsible sections: Contacts and Teams

Contacts

The Contacts section in the left pane contains the following tabs:
  • All contacts: A full list of your RingCentral account contacts
  • Company: Contacts whose email addresses are on your company’s private domain
  • Guests: Users who do not work at your company but have been invited to collaborate in a team conversation
  • Personal: Your personal contacts, including contacts you have added in the RingCentral app and contacts you have synced from your Microsoft and Google accounts 
  • Other: Contains a list of group extensions on your account, including call queues, announcement-only extensions, message-only extensions, and shared lines.
Contacts via the left pane in RC app

Teams

In the Contacts menu, you can locate your teams via the Teams section in the left pane. This section contains the following tabs:
  • All teams: All teams that have been created in your company’s account, with the exception of private teams of which you’re not a member
  • My teams: Teams that you have either created or joined
  • Public teams: Teams that are public — that is, teams that you can join without an invite
  • Archived teams: Teams you were a part of that have been archived by an admin of the team. If you’re an admin of an archived team, you may reactivate it by clicking Restore at far right of that team
Teams in RC app
In addition to seeing the name of each team, you can also see
  • Whether a team is private (via the closed padlock icon to the right of the name)
View of a private team
  • How many members (and guests) are currently in that team
View of number of members in a team
  • An Admin badge at far right of the teams of which you’re an admin
View of number of admins in a team
Note: You cannot view private teams unless you have already been invited to that team or joined as a super admin.

Team Administration

Team Administration gives super admins the ability to view all private and public teams in the Contacts tab. This section in the left pane contains the following tabs:
  • Public teams: View of all your company’s public teams, where users can join without an invite.
  • Private teams: View of all your company’s private teams, where users are added or invited to the team.
Team administration in the RingCentral app
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