Desktop & web
Mobile

How do I fix flickering during screen share
in RingCentral Video? | RingCentral app 

Issue

When presenters on Windows 10 are screen sharing in RingCentral Video from the RingCentral app, viewers on any platform (Windows, Mac, iOS/Android) will sometimes see the shared screen flickering.

Affected Environment

RingCentral Video

Resolution

  • Stop current screen sharing.
  • Enable Use alternative screen-sharing mode to resolve display issues from the in-meeting settings.
To resolve display issues during screen sharing, like flickering, enable the alternative screen sharing mode from the RingCentral Video in-meeting settings.
1. While in a meeting, click More from the bottom menu bar.
2. Select General from the left panel.
3. Under Advanced, tick the checkbox for Use alternative screen sharing mode to resolve display issues.
View of the RingCentral app's General Settings screen
Note: When Use alternative screen sharing mode to resolve display issues is enabled, viewers will see a small rectangle with RingCentral logos in place of the presenters’ “You are sharing” bar on the shared screen.
 
If the presenter shares an application window, viewers will see a green border around the shared window, and other windows covering the shared application window will appear as a rectangle(s) with RingCentral logos.
View of the RingCentral Video feature in RingCentral app
RingCentral plans to release an update that will fix the screen flickering issue for presenters on the latest Windows 10 version. These users will no longer have to enable Use alternative screen sharing mode to resolve display issues.
 
© 1999-2021 RingCentral, Inc. All rights reserved.
Close X
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.