Need SMS help? Our dedicated SMS/TCR team is here for you.
Chat with a live agent,
ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages. Click here if you only need to receive SMS messages.
Register now
Using RingCentral
RINGEX
Business communications
Deskphones and devicesPhone callsVideo meetingsChat, fax, and textIntegrationsAI tools
RingCX
Contact center
AgentsSupervisorsAnalyticsIntegrations
Events and Meetings
Events, Webinar, Video, and Rooms
EventsVideoRoomsWebinar
Contact support
Admin
Quick links
Resources for admins
Network requirementsCompatible deskphonesRingCentral admin portalAdmin portalBilling portal (admins only)DownloadsSystem status
RingEX
Business communications
Getting startedAccount setupCall handling & forwardingAccount managementDeskphones and devicesBillingAnalyticsIntegrationsAI tools
RingCX
Contact center
Getting startedAccount and user managementAgent experienceDigital channelsInbound routingOutbound routingBillingIntegrationsAI tools
Contact support
Watch and learn
Video tutorials
RingEXRingCX
Ringcentral university
RingEXRingCXContact CenterAdd-ons and integrations
live training
RingEXRingCXContact CenterRingSense
Contact support
Resources
other help
Global services and solutionsCommunityBlog
developer tools
API and test environmentsBuild an app
app
App downloadsApp gallerySystem requirementsNetwork requirements
product
Release notesPlans and pricingSystem status
Contact support
Contact us

Chat with us

Recommended
Submit a caseCall us
United States
Australia EN
Canada EN
Canada FR
France FR
Germany DE
Italy IT
Singapore EN
Spain ES
Portugal PT
United Kingdom EN
United States EN
Home
RingEX
Admins
Getting started
RingCentral Scheduler system requirements
All topics
RingEX
Welcome to the app
Getting started
What is RingEX?
Intro to the RingCentral app
Intro to Workspace
Global RingEX FAQs
RingCentral app FAQs
RingCentral Phone app End-of-Life and End-of-Support
Intro to Global RingEX
Show more
Getting the app
Downloading and installing the app
Setting a password at first login
Touring the app
Switching between accounts
Navigating the RingCentral app
Getting help in the apps
Setting up your experience
Intro to the app
Using your email address to sign in
Setting up your account
Using the search bar
Setting your presence indicator
App setup
Customizing tabs
Editing your profile
Changing your company name
Managing your audio settings
Configuring app themes
Managing your contacts
Managing notifications and sounds
Inviting a new user
Adding and updating personal contacts
Prefilling email addresses
User Express Setup
Show more
Settings
Functionality
Sharing your status
Launching the app automatically
Managing the Do Not Disturb feature
Configuring DND for calls and video on Android
Managing download file locations
Turning off incoming calls while in a meeting
Managing file sharing sources
Updating the app
Using keyboard shortcuts
Show more
General
Changing the language
Opting out of feature tutorials
Adjusting font size in the apps
Configuring key functions on mobile
Notifications
Using Siri and CarPlay
Intro to Android Auto support
Audio
Integrating a headset
Adjusting Microsoft audio settings
Privacy and security
Managing cookie preferences
Clearing cached data
Connect calendars and contacts
Managing connected accounts
Troubleshooting
Mobile app notification issues
Fixing iOS push notification issues
Fixing Android push notifications
Changing the mobile app area code
Using the app
Managing contacts
Intro to users
Identifying guest indicators
Blocking or removing guests
Push to Talk
Using Push to Talk on mobile
Troubleshooting
Troubleshooting app issues
Troubleshooting sign-in issues
Issues switching calls on Android
Troubleshooting errors when importing contacts
Collecting HAR logs in popups
Understanding low storage alerts
Getting an SSO SAML trace in Safari
Reporting an issue
Show more
Resources
Technical support
Navigating MyRingCentral
Managing your support cases
Saving chat transcripts
Receiving security notice emails
The Community site
Sharing an idea in the RingCentral Community
Accessing the RingCentral Community
Editing your RingCentral Community profile name or username
RingCentral University
RingCentral University Overview
Admins
Getting started
Getting started
Completing your initial account setup
RingCentral Meetings network requirements
Intro to RingCentral
Intro to RingCentral admins
Signing in to RingCentral
Navigating the Admin Portal
Intro to the Billing Portal
Intro to admin roles
Inviting users to Video Pro and Pro+
RingCentral app new feature releases
Account onboarding options
Show more
Make sure your network is ready
RingCentral network requirements
Bandwidth and network capacity
Quality of Service Guidelines
QoS And VoIP Testing Tools
Understanding communication networks
RingCentral Communications Reference Architecture
Network requirement acronyms
Migrating to SIP over TCP
Show more
System requirements
Admin Portal system requirements
System requirements for the RingCentral apps
RingCentral Scheduler system requirements
Number porting
Submitting your Porting order
Account setup
Activating your account
Setting up user sign-up options
Searching in the Admin Portal
Multi-site setup
Managing multi-site codes
Data retention
RingCentral data retention policies
Managing data retention for Messages
Terms and conditions
Finding terms and conditions
Account setup
Users
DigitalLine Overview
Managing app admins
Assign an Extension to a User
Adding user extensions
Managing users in bulk
Add a Global RingEx phone user
Resending user activation emails
Copying and assigning existing user settings to a new user
Creating a user settings template
Creating an extension for ATA fax
Activating a user extension
Managing messaging notifications
Show more
Company settings
Setting company time zones
Setting up company call handling
Managing company and admin settings
Setting up Single Sign-On (SSO) in the Admin Portal
Multi-site overview
Setting up user roles on Multi-Site accounts
Turning on on-demand or automatic call recording
Automatic call recording FAQs
Configuring company video meeting settings
Configuring live transcription settings
Set Site Number as the Caller ID
Show more
Licenses
Intro to Licenses and Inventory
Purchasing licenses, devices, and services
Using Business SMS Booster licenses
Phone numbers
Adding phone numbers
Reserving a phone number
Using third-party numbers
Countries supported for international numbers
Adding a phone number nickname
Devices
Phones & Devices Section Overview
Adding a phone to a user extension
Adding an unassigned phone
Add an Unassigned Third-Party Phone
Adding a user phone using your own carrier
User Phone Details Overview
Show more
App settings
Setting up your company account
Managing external guest settings
Managing team creation types
Managing team members as admin
Reviewing your company settings
Hiding the message tab
Hiding the video tab
Managing app updates
Using batch commands to manage the app
Exporting message data
Contacting federate accounts
Using the auto-update MSI feature
Running PowerShell to uninstall apps
Microsoft Enterprise Deployment using Server Group Policy
Using the MSI file for Windows
Managing your domain allow/block list
Viewing app version reports
Deploying the admin-less auto-update PKG file for macOS
Managing auto-launch on a Mac
Installing or deploying Scheduler
Disabling video meeting recording
Locking video settings
Show more
Multiple accounts
Accessing the enterprise portal for linked accounts
Enabling the Enterprise Portal for federated accounts
Account management
User settings
Editing user information
Changing a user phone extension
Adding a direct number to an existing extension
Disabling User Extensions
Deleting user extensions
Managing user phone numbers
Managing the company directory
Reassigning a user extension
Assigning a DigitalLine to a different extension
Limiting outbound caller ID phone number choices
Managing SSO access per user
Managing intercom settings
Setting up a user's call screening
Managing mobile users
Assignging delegates and managing settings
Changing an account security question
Disabling enforced SSO
Enabling user extensions
Viewing details of all users
Restrict group extension members
Updating your email address
Customizing user names
Updating the profile phone number appearance
Overview of custom rules
Using your email address to sign in
Managing user extension settings in the Phone IVR
Setting up extension call forwarding for an ATA
Unassign a DigitalLine
Updating E911 address for another user
Deleting a user assigned as the operator extension
Setting user language to Chinese
List of user permissions
Predefined user roles and permissions
Assigning user roles and permissions
Creating a custom role
Allowing call log view permissions
Creating a customized role for masked numbers
Turning off international calling and SMS for specific users
Bulk enabling unassigned extensions
Assigning and editing user extensions in bulk
Editing unassigned extension templates
Resolving bulk user upload issues when using Okta
Intro to User Templates
Creating user call handling templates
Applying a template to a user
Copying a user template
Fax settings in User templates
Setting the site in user templates
Changing another user's security question
Setting up extension call forwarding for an ATA
Show more
Account settings
Changing or resetting an account password
Company settings FAQs
Creating custom extensions
Redirecting or disconnecting calls
Determining your customer type
Backing up company data
Adding a company logo
Enabling Google Cloud Directory
Overview of Video Pro/Pro+ Multi-Domain Support
Customizing the notification email sent to users
Turning international calling and SMS on and off
Managing a shared directory
Intro to Site Codes
Configuring Site Codes template
Using cross-site access management on multi-site accounts
Account changes tracked in the Audit Trail
Intro to the Audit Trail feature
Viewing and downloading Audit Trail logs
Account changes tracked in the Audit Trail
Setting up multi-factor authentication
Intro to account validation
Intro to Account Access Restriction
Intro to the voicemail-to-text feature
Improve media traffic with Zscaler
Log in with extension credentials
Enabling No Timeout on hot desk sessions
Setting Hot Desk session timeout
RingCentral Trust Portal Overview
Configuring Okta for SSO
Configuring security validation rules for messages
Maximizing account security
Integrating with Synology SSO
Restricting the use of your customer information for marketing
Set Up ADFS Single Sign-On (SSO)
Masking numbers and location data
STIR/SHAKEN compliance
Configuring mobile app security settings
Managing session timeout
Setting up SSO for Google Workspace
Logging in with SSO for Azure
Single Sign-on FAQ
Adding Single Sign-on from the Azure portal
Sending service status notifications
Accessing the RingCentral Service Status page
Service Status Notifications
Service Outage - What to do
Managing federated accounts
Adding and managing custom fields
Intro to the account linking feature
Multi-site support FAQs
Show more
Device management
Hot Desking Overview
Assigning an unassigned phone to a user
Assigning a number or DigitalLine
Changing a phone's assigned number
Reassigning a phone to another user
Swapping device with another phone
Resyncing a deskphone
Checking phone or softphone status
Updating bulk devices
Enabling HD Voice
Removing a deskphone from your account
Deleting an unassigned phone
Swapping assigned conference phones
Setting up LDAP on deskphones
Searching for phones and devices
Power cycling your network
Finding Cisco End of Life devices
Managing multi-user devices
Setting up AudioCodes ATAs
Setting up an ATA for RingCentral Fax
Connecting the ATA and fax machine
Assigning phones for hot desking
Provisioning Cyberdata V3 paging device as a NightRinger device
Setting up a Cyberdata V3 device
Intro to RingCentral Persist
Adding a gateway for RingCentral Persist
Adding and assigning users to your gateway for RingCentral Persist
Adding a gateway group for RingCentral Persist
Show more
Call logs
Call Log definitions
Viewing and managing your company call log
Call handling and forwarding
Phone system
Company Info Tab overview
Listing company info with Directory Assistance
Directory Listing FAQs
Intro to substitute caller ID
Managing voicemail co-recipients
Dial plan max extension length
UK business directory listing
Moving phone numbers
Changing a phone number name
Downloading a list of all registered phone numbers
Converting a Direct Number to a DigitalLine
Intro to Outbound Call Prefix
Modifying phone number type for faxes
Allowing calls to blocked destinations
International number FAQs
Understanding global and international extensions
Viewing unassigned phone numbers
Setting up a dedicated fax-only extension
Setting up emergency address automatic location updates
Managing company emergency response locations
Using emergency notifications
Uploading bulk network info for Nomadic 911
Restricted global emergency and special service numbers
Routing 911 calls to onsite responders
911 Kari's Law and Ray Baums Act
Creating and managing site call handling templates
Creating and managing call queue call handling templates
Editing call handling templates
Caller ID Name (CNAM) Frequently Asked Questions
Deleting a direct number
Deleting company phone numbers
Setting your company caller ID name (CNAM)
Show more
Auto-receptionist (IVR)
Creating custom answering rules for incoming calls
Checking custom answering rules
Turning your company greeting on or off
Recording a custom company greeting
Creating and managing IVR menus
Creating and managing prompts for IVR menus
Managing direct numbers on an IVR menu
Forwarding all company calls
Setting your company business hours
Configuring the dial-by-name directory
Reassigning a company number
Show more
Call queues
Intro to call queues
Comparing call queues and ring groups
Creating call queues
Activating a call queue
Managing a call queue
Managing call queue members
Managing call queue setting templates
Managing greetings, wait messages, and music settings
Understanding wait message settings
Checking call queue member availability
Handling multiple calls in queues
Managing call handling settings for call queues
Assigning a call queue SMS recipient
Intro to the call queue overflow feature
Copying call queue settings
Intro to Call Queue Pickup group
Setting up and managing a call queue pickup group
Call queue FAQs
Copy call queue settings feature overview
Intro to the call queue overflow feature
Show more
Group extensions
Intro to Phone System groups
Enabling, disabling, and deleting phone system groups
Managing delegated lines
Setting up paging
Managing multi-iste paging groups
Intro to Shared Lines
Managing shared lines
Using the Shared Lines Feature
Adding a park location
Managing park locations
Setting up presence appearance
Setting up a Directed Call Pickup group
Setting up and managing Group Call Pickup
Setting up a message-only extension
Setting up an Announcement-Only Extension
Limited Extension overview
Assigning a Limited Extension
Setting up a Limited Extension
Converting a Limited Extension Line to a Digital Line
Activating a Limited Extension
Setting up User Groups
Using Group Manager permissions
Managing User Groups
Intro to Push to Talk
Setting up Push to Talk channels
Show more
Multi-site settings
Setting up multi-site support
Managing site info for multi-sites
Managing the availability of site numbers for outgoing caller ID
Multi-Site role domains overview
Moving assets across sites
Billing
Licenses
Navigating the Account page
Viewing and managing licenses
Account usage
Managing your account usage
Purchasing usage bundles
Setting the Auto-Purchase amount for Calling Credits
Number storage overview
Viewing SMS logs
Purchasing and orders
Ordering bulk device replacements
Ordering headsets
Requirements for ordering international numbers
Ordering an international number
Shipping deskphones best practices
Purchasing an ATA for faxing
Renting or leasing deskphones
Leasing a deskphone
Managing online device orders
Getting an RMA for devices
Providing documentation for UK business information verification
Upgrading Video Pro to RingEX
Shipping deskphones best practices
Show more
Calling rates
Turning off international calling and SMS to a specific country
Viewing inbound IVN calling rates
In-country Calling Rates of Brazil
Managing RingCentral UK premium calls
Account details
Viewing product details
Updating your company name on your bill
Understanding the taxes, charges, and other fees in your plan
Understanding billing rates for calling usage
Managing your billing cycle
SMS billing overview
Submitting the CCAF form - UK
Submitting the CCAF form
Canceling your account
Canceling Video Pro and Pro+
Adding UK and EU tax information
E911 Tax FAQ
How the e-911 tax is determined
Tax exemption FAQ
Billing account overview
Show more
Cost center management
Managing Cost Center billing items
Cost Center Management FAQ
Viewing Cost Center billing items
Uploading a template to update billing items
Billing history
Requesting and viewing refunds
Managing billing invoices
Understanding your billing statements
RingCentral Billing FAQ
Payment methods
Managing payment methods
Analytics
Getting started
Navigating the Analytics Portal
Navigating the Analytics Portal on mobile
Defining analytics KPIs
Viewing analytics data
Analytics Portal FAQs
Analytics Portal Reports FAQs
Requesting Analytics feature updates
Show more
Rooms and devices
Intro to Rooms & Devices reports
Intro to the Devices dashboard
Intro to the Rooms dashboard
Navigating Rooms & Devices
Using the Rooms & Devices Overview dashboard
Unprovisioned Devices dashboard
Managing Rooms analytics
Show more
Business analytics
Intro to Business Analytics
Business Analytics data dictionary
Comparing Business Analytics plans
Adding Business Analytics widgets
Managing Business Analytics dashboards
Managing Business Analytics graph widgets
Managing Business Analytics KPIs widgets
Managing Business Analytics table widgets
Managing call records widgets
Managing meetings widgets
Sharing dashboards in Business Analytics
Show more
Adoption and usage
Intro to Adoption and Usage Reports
Navigating the Adoption & Usage overview page
Intro to the Overview dashboard
Message dashboard KPIs
Navigating Adoption & Usage analytics
Navigating the Adoption & Usage message page
Navigating the Adoption & Usage phone page
Navigating the Adoption & Usage video page
Phone dashboard KPIs
Video dashboard KPIs
Show more
Company numbers report
Create a Company Numbers report
Company Numbers Report overview
Create Company Numbers call report
Quality of service
Intro to QoS Analytics
Navigating the QoS Overview page
Navigating the QoS Extensions page
Managing video quality with QoS
Troubleshoot video issues with QoS
Navigating the QoS Calls page
Navigating the QoS Calls table
Navigating the MOS Performance page in QoS Analytics
Using the QoS Meetings dashboard
Using settings for IP mapping
Quality of Service reports FAQs
Show more
Performance reports
Performance Report data storage
Generating a Users report
Live reports
Intro to Live Reports
Managing Live Reports licenses
Navigating Live Reports dashboards
Live Reports widget types
Managing Live Reports widgets
Troubleshooting Live Reports issues
Live Reports Ownership
Troubleshoot users showing as unavailable in live reports
Show more
Alerts and subscriptions
Intro to Alerts
Intro to the Alerts Log
Creating an alert in Business Analytics
Navigating the Alerts Log
Downloading Alerts Log reports
Triggered Alerts Log widget
Intro to Subscriptions
Managing analytics subscriptions
Subscribing to a saved report
Show more
Meetings report
Understanding the Meetings report
Developer tools
APIs
RingCentral Developer Tools
Updating API call forwarding rules
Sending faxes with FaxOut API
Accessing API credentials
Restrictions for the Emergency Service Framework
Disabling TLS 1.0/1.1 for Developer APIs
Show more
Troubleshooting
Account management
Retrieving HAR logs
Resolving phones stuck in Order in Progress status
Call handling and forwarding
Unable to set call queue to simultaneous ringing
Unable to change short extension number length in site codes
Verify Call Routing from Call Log
Resolving CNAM activation issues
Billing
Handling declined credit cards
Analytics
Fixing Analytics Portal loading issues
AI Tools
RingSense
Creating and managing AI surveys
Deskphones
Setup and management
Initial setup
Intro to setting up your deskphone
Connecting phone to internet
Finding the serial number
Locating your deskphone’s IP address
Connecting your phone to the VoIP network
Assisted setup for deskphones
Setting up BYOD deskphones
Accessing your phone's web interface
Checking your phone's online status
Rebooting your phone
Pairing and using a paired deskphone
Show more
Network configuration
Getting your SIP settings for manual setup
Disable SIP ALG on a D-Link router
Optimizing the Dell SonicWall SOHO router
Port triggering for Linksys routers
Port triggering and port forwarding
Port triggering for D-Link DIR-655 routers
Port triggering on a D-Link router
VLAN Configuration Guide
Show more
Supported devices
Certified and supported deskphones
Deskphones that support Paging
Headsets
Recommended headsets
RingCentral's recommended headsets
Deskphone customization
Changing a deskphone display name
Customizing deskphone keys
Manage headset support control
Hot desking
Supported phones for hot desking
Setting up hot desking login
Adaptors
OBiWifi5G wireless adapter setup
Features
Call monitoring and call park
Supported deskphones for call monitoring
Monitoring calls on a deskphone
Using Call Park on deskphones
DTMF shortcuts
Transfer and park calls using touch-tones
Using DTMF keypad shortcuts
HD Voice
Ring Central HD Voice overview
Hot desking and shared lines
Hot Desking FAQ
Log in to a phone for Hot Desking
Log out of a phone for Hot Desking
Phones supported for shared lines
BLA enhancements for shared lines
Paging and intercom
Intro to paging
Intro to the intercom feature
Presence
Intro to RingCentral Presence
Transfer a call to voicemail using presence
Deskphones that support presence
FAQ
Firmware update
Deskphone firmware update FAQs
Status and error messages
RingEX Call Answered Elsewhere status
Paging and intercom
Intercom FAQs
Paging FAQs
Troubleshooting
Troubleshooting
General troubleshooting for deskphones
Troubleshooting audio quality for deskphones
DTMF not working
Deskphone buttons not responding
Message Waiting Indicator not blinking
Duplicate IP address error
Phone offline after number changed
Phone offline after user details updated
Fixing shared line caller ID issue
No power when phone plugged into AC adapter
No power when a phone uses PoE
Unable to get IP address
VoIP phone has different IP address
DTMF tones recognition
Show more
Alcatel-Lucent
Guide
Setting up and using your Alcatel-Lucent M Series
Avaya
Guide
Setting up and using your Avaya J Series phone
Cisco
Guide
Setting up and using your Cisco 6821 phone
Setting up and using your Cisco 7800 Series phone
Setting up and using your Cisco 8800 Series phone
Setting up and using your Cisco SPA500 Series phone
Setup and management
Pair a Bluetooth headset to 8800 series
Cisco default username and password
Turn on Do Not Disturb (DND)
Set static IP on SPA525g2
Set statis IP on 7800/8800 series
Supported devices
Recommended Cisco Devices
Cisco 8861 supported sidecars
Cisco 8851 supported sidecars
Features
Create speed dials
Create speed dials on unused buttons
Using speed dials
Turning off missed call banners for SPA
Manage contacts
Phone paging
Show more
Troubleshooting
LED indicators not working
Resolving phone network issues
No audio when using handset
No audio when using speakerphone
No audio when using headset
No ringtone
Remove call waiting beep
Troubleshoot display issues
Access GUI
Show more
Mitel
Guide
Setting up and using your Mitel 6800 Series phone
Setting up and using your Mitel 6900 Series phone with RingCentral
Interoperability Guide for Mitel/Unify Openscape Cordless IP V2
Setup and management
Manual provisioning for BYOD Mitel phones
Mitel hardware requirements
Resetting Mitel deskphones
Upgrading Mitel 6900-6800 firmware
Poly
Guide
Getting started with your Poly OBi302 ATA
Setting up and using your Poly 402 series ATA with RingCentral
Setting up and using your Poly CCX Series phone
Setting up and using your Poly Edge E Series phone
Setting up and using your Rove DECT IP Series
Setting up and using your Poly Trio 8300/8500/8800
Setting up and using your Poly Trio C60 device
Setting up and using your Poly VVX 101 and VVX 201 Series phone
Setting up and using your Poly VVX 300 and VVX 400 Series phone
Setting up and using your Poly VVX 500 or VVX 600 Series phone
Setting up and using your Poly VVX x50 Series phone
Setting up a Poly Rove Base Station
Show more
Setup and management
Changing Polycom phone profile
Dial timeout configuration
Exporting configuration files
Change the ring type
Enabling Do Not Disturb on VVX
Add favorite contacts to speed dial
Call forwarding on VVX phones
Plantronics headset settings
Enable echo cancellation on headset
Connect a Poly VVX to WiFi
Enable or disable VLAN
Set up a static IP address
Turn on the phone lock feature
Poly default username and password
Upgrading Poly Trio firmware
Manual setup
Re-provision phones configured for Skype
Resetting deskpphones to factory default
Show more
Features
Clear recent calls
View recent calls
View missed calls on VVX 400
Viewing missed calls on Poly
Setting up conference calls
Using key shortcuts
Using speed dial
Using your Polycom deskphone
Making internal video calls
Using the corporate directory
Clearing message indicators
Accessing voicemail on Poly IP 335
Show more
Troubleshooting
No audio when using headset
No audio when using handset
No audio when using speakerphone
Unable to park ongoing call when another call comes in
Name displays on all lines of a VVX phone
Poly phone only rings once
Set ringtones for presence
VVX phones rings for parked calls and presence notifications
Unable to pair Trio 8800 with Trio Visual Plus
LED indicators not working
Blank screen or dead pixels
Remove phone warnings for Poly VVX
Error message: The person you are calling is not online
Red triangle warning message
Troubleshooting Poly VVX issues
Error Message: DHCP Failed
Network link is down
BootROM server errors
OBi302 stuck in "Check Progress" status
Third-Party Poly phone not accepting default password
Troubleshooting VVX sign-in prompts
Show more
Snom
Guide
Setting up and using your Snom D7 Series phone
Setting up and managing a M500 Base Station
Unify
Guide
Interoperability Guide for Mitel/Unify Openscape Cordless IP V2
Setting up and using your Unify CP Series phone
Setup and management
Unify Openscape phones and key expansion modules
Yealink
Guide
Yealink W56P phone overview
Getting started with your Yealink T57W deskphone
Getting started with your Yealink W60P cordless phone
Setting up and using your Yealink T4 Series phone
Setting up and using your Yealink T4U Series phone
Setup and management
Changing the auto-dial timeout
Turn on call forward for Yealink cordless headsets
Enable End Call on Hook
Turn on DND for W52, W56P, and W60P phones
Turn on DND for Yealink phones
Set up alarm feature of W59R on the W60B and W70B
Recommended batteries for W52P
Pairing a CP930W conference phone with a W60B base station
Registering a W76P or W79P handset
Yealink cordless handsets working range
Accessing phone logs
Adding speed dial keys
Import and export contact list
Configure LED light indicator
Set date and time
Upgrade Yealink W52P firmware
Reset phones to factory default
Manual provisioning for Yealink phones
Connect phones to WiFi using a dongle
Connect Yealink T57W to WiFi
Set up a static IP address
Show more
Supported devices
Compatible Bluetooth headsets
Compatible headsets for Yealink IP phones
Recommended replacements for old Yealink phones
Features
Clearing missed calls
Using your Yealink deskphone
FAQ
Purchasing Yealink W56 handsets
Yealink phones Frequently Asked Questions
Troubleshooting
No audio when making calls
No audio
Accessing the phone GUI
Unable to pair Yealink cordless handset with base
Unable to receive calls on Yealink W60P
Phone calls
Call handling and forwarding
Call management
Setting your work hours
Incoming call handling settings
Setting up incoming call handling for the holidays
Setting incoming call information display
Reviewing your profile and call handling
Managing call history
Turning on the Forward all calls feature
Setting up call forwarding during an internet outage
Accepting call queue calls
Managing blocked numbers
Blocking outbound caller ID on VoIP
Creating a ring group
Turning auto-answer on or off
Handling nuisance calls
Intro to RingOut
Intro to Relay UK calling
Telecommunication relay service calling 711 overview
Show more
Phone settings
Managing phone settings
Setting offline presence
Managing presence settings
Presence FAQs
Setting up your caller ID
Setting up your hold music
Setting your regional settings
Changing your primary number
Using End-to-end encryption for phone calls
Setting a default area code
Managing call waiting
Setting up call flip
Updating your emergency response location
Hiding your non-extension numbers
Understanding network quality indicators
Assigning ringtones for calls
Intro to RingEX greeting types
Changing phone display name
Selecting your primary number
Setting call back phone number
Selecting the data used for outbound calls
Adding RingMe to Outlook email signature
Using a custom button or image for RingMe
Generating a RingMe button or URL
Viewing your phone and extension numbers
Show more
Make and receive calls
Call activity
Making and answering calls
Setting up click-to-dial
Turning on and using RingOut
Making a call with the different dial plans
Difference between call switch and call flip
Intro to Smart Dial Plan Routing
Call Park FAQ
Calling or texting 988 to reach the Canada Suicide Prevention Service
Calling or texting 988 the reach the National Suicide Prevention Lifeline
Calling South Korea toll-free numbers
Show more
Call controls
Using phone call controls
Transferring a call
Handling multiple calls
Switching calls between devices
Managing phone call participants
Forwarding calls
Sharing your screen during a phone call in the RingCentral app
Calling on behalf of another user
Placing calls on hold
Creating call monitoring groups
Turning on and accessing the HUD
Monitoring live calls
Managing your HUD extensions
Using the HUD for group call pickup
Using delegated lines
Flipping a call
Parking and retrieving calls
Launching apps or URLs during incoming calls
Managing conference calls
Using the standalone window for phone calls
Show more
Voicemail
Voicemail settings
Setting up your voicemail greeting
Changing a voicemail PIN
Intro to the voicemail-to-text feature
Changing the language of your voicemail-to-text transcripts
Voicemail management
Accessing, managing & sending voicemail messages
Intro to shared voicemail
Managing shared voicemail recipients
Creating voicemail distribution lists
Call recordings
Call recording management
Recording phone calls
Managing call recordings
Minimum call duration for recording
Audio conferencing
Settings
Audio Conference Touch Tone Commands
Inviting participants to a conference
Finding host & participant access codes
Joining an audio conference early
Resetting host and participant codes
Dial-in numbers
Updating US dial-in conference numbers
Audio Conferencing Dial-in Numbers
Premium dial-in numbers
Troubleshooting
Make and receive calls
Troubleshooting call quality issues
Update the mobile app to vibrate
Call routing for unassigned phone numbers
Viewing calls in mobile logs
Troubleshooting calls going straight to voicemail
Call Park Transfer Failed error
Routing poor quality mobile calls
Limits on calling RingCentral Singapore local & toll-free numbers
Resolving outbound calls tagged as Robocall
Troubleshooting phantom calls or SIP attacks
Troubleshooting India toll-free call connection issue
Allowing microphone access
Fixing beeping sounds on calls
Show more
Call handling and forwarding
Error when increasing simultaneous Ring Group beyond two phones
Fixing call forwarding issues
Chat, fax, and text
Chat
Send messages
Intro to Message
Sending a message
Managing message threads
Attaching files to messages
Managing attached files
Sending audio and video messages
Using @mentions
Using emoji reactions in your messages
Show more
Messaging tools
Using message summaries
Setting and managing message reminders
Creating an event
Managing events
Creating and managing notes
Creating tasks
Managing tasks
Using code snippets
Show more
Manage and organize messages
Managing your messages
Organizing your conversations
Managing message settings
Managing your favorite contacts
Setting notifications preferences for messages
Hiding a conversation
Creating a notification bubble from a chat
Show more
Teams and group chats
Creating a new team
Joining or leaving a team
Assigning a team member as an admin
Managing a team's profile
Managing your teams
Starting a team huddle
Creating and adding members to a group chat
Show more
Fax
Send faxes
Sending a fax
Sending faxes through Box
Supported file attachments for faxing
Manage fax settings
Viewing and managing faxes
Fax Broadcasting Overview
Setting up a fax cover page
Finding the company fax number
Setting up Email-to-Fax
Setting up outbound fax Caller ID
Turning fax features on or off
Setting up the ATA fax number
Consolidated Incoming Fax Report
Show more
Fax-only accounts
Fax-Only Account Overview
Deleting Fax Only account numbers
Adding numbers to Fax Only accounts
Fax Only company numbers overview
Fax Only account call handling
Setting up outbound fax
Show more
Text messages
SMS registration
SMS consent requirements and examples
Customizing SMS registration
Registering your business to send SMS
TCR registration fees
TCR registration fees in Canada
Setting up phone numbers to receive text messages
Preventing your SMS from getting marked as spam
Troubleshooting SMS registration rejections
Modifying or deleting your SMS registration
SMS business registration FAQ
Registering large lists of numbers for SMS usage with TCR
Verifying your toll-free number for SMS (US & Canada)
Opening TCR Registration support case for paper or electronic consent
Verifying SMS registration with 2FA
Show more
Send text messages
Sending and viewing text messages
Text messaging requirements
Managing text messages
Character limits for text messages
Sending a group text message
Sending and viewing text messages
Managing text messages in bulk
Understanding SMS opt-out management
Setting up advanced SMS
Sending bulk text messages
Automating SMS replies and other workflows
Business SMS: sending links
Intro to High Volume SMS (Beta)
Comparing local and toll-free numbers for SMS
Business SMS/MMS FAQs
Managing a shared SMS inbox
Show more
Pricing
SMS pricing changes
Toll-free SMS charges
Troubleshooting
Chat
Resending failed messages
Configuring SPF and DKIM records to prevent email spoofing
Fax
Troubleshooting issues with faxes
Text messages
Short message scams
Troubleshooting in-app SMS error messages
Video meetings
Getting started
Introduction
Intro to RingCentral Video
Intro to RingCentral Video Pro and Pro+
Intro to end-to-end encryption
Intro to advanced meeting insights
Signing up for a Video Pro account
Navigating the Video apps
Comparing video features
Starting video meetings instantly
Show more
Network and system requirements
Video network requirements
RingCentral Video system requirements
Checking system requirements
End-to-end encryption for video
FAQ
RingCentral Scheduler FAQ
Upgrading RingCentral Meetings to RingCentral Video
Attend video meetings
Joining meetings
Joining a video meeting
Viewing and managing video meetings
Joining meeting audio
Inviting others to join a meeting
Sharing and presenting content
Sharing and viewing content
Sharing audio and video
Using Do Not Disturb mode while screen sharing
Requesting remote desktop control
Using Virtual Backgrounds
Using a green screen
Using a whiteboard in meetings
Using Presentation modes
Show more
Using meeting controls
Managing audio settings
Using attendee controls
Reducing noise in video meetings
Finding a meeting ID
Using chat in a video meeting
Joining breakout rooms
Using annotations
Using live transcription
Using closed captions in meetings
Using notes in video meetings
Using reactions in video meetings
Using safe driving mode
Assigning delegates to schedule meetings
Adding meeting widget on iOS
Using multi-tasking mode
Submitting a feature idea
Show more
Schedule video meetings
Scheduling meetings
Scheduling a video meeting
Using the Waiting Room feature
Setting reminders for video meetings
Switching the video service
Host video meetings
Managing participants
Managing video meeting participants
Assigning a video meeting moderator
Muting participants in a meeting
Turning off a participant's video
Changing the video participant view
Managing video meeting waiting room
Editing meeting participant names
Connect teams with video meetings
Show more
Hosting meetings
Using video host controls
Preventing early meeting entry
Using your Personal meeting ID
Managing personal meeting settings
Meeting entry and exit tones
Securing video meetings with E2EE
Managing security in video meetings
Show more
Using breakout rooms
Intro to breakout rooms
Managing breakout rooms
Managing breakout room participants
Manage settings
Managing video settings
Managing video settings
Configuring video settings
Selecting your camera for RingCentral Video meetings
Detecting echo in the mobile app
Manage recordings
Managing meeting recordings
Recording video meetings
Managing video meeting recordings
Troubleshooting
Attending video meetings
Fixing virtual background issues
Other
Other
Updating a Meetings event
Integrations
Getting started
Getting started
Intro to the App Gallery
Setting up app integrations
Managing notification apps
Managing app integrations
Manage meetings in integrated apps
Managing authorized apps
Calling options in CRM integrations
Installing an add-in or a bot
Uninstalling an add-in or a bot
Getting help with CRM apps
Show more
HubSpot
Getting started
Integrating with HubSpot
Getting started with RingCentral for HubSpot
Signing in to RingCentral for HubSpot
Navigating the app
Set up
Installing RingCentral for HubSpot
Migrating to the RingCentral for HubSpot integration
Functionality
Using HubSpot integration
Call logging options
Collecting HAR logs RingCentral for HubSpot
Manually creating SMS logs
Making a call in RingCentral for HubSpot
Authenticating the app
Chrome extension upgrade
Intro to RingCentral for HubSpot messages
Receiving a call in the RingCentral for HubSpot app
RingCentral for HubSpot auto call logs
Show more
Microsoft Teams
Direct routing
Setting up Direct Routing
Migrating users to Direct Routing
Understanding the Direct Routing authentication methods
Microsoft Teams integration Direct Routing troubleshooting
Embedded app
Intro to RingCentral for Teams
Installing the Microsoft Teams embedded app
Setting up presence sync
Using the embedded app
Understanding presence sync
Installing the embedded app using Microsoft Azure or OAuth
Using the help command in RingCentral for Teams
Integrating with Microsoft Teams
Starting video meetings in RingCentral for Teams
Integrating the Teams mobile app
Understanding voicemail
Microsoft Teams embedded app FAQ
Making calls using the RingCentral keypad
Understanding MS Teams presence sync behavior and timing
Show more
Cloud PBX
Setting up PowerShell
Office 365 license requirements for Cloud PBX for Microsoft Teams
Adding an Office 265 common area phone trial license
Adding an admin to Cloud PBX for Microsoft Teams
Number assignments in Cloud PBX for Microsoft Teams
Changing hold music in Cloud PBX for Microsoft Teams
Changing voicemail settings in Cloud PBX for Microsoft Teams
Configuring phones in Cloud PBX for Microsoft Teams
DirSync'd Users
Enabling RingCentral Cloud PBX
Finding and accessing the Teams call logs
Intro to Cloud PBX for Microsoft Teams
Managing Microsoft 365 licenses for Cloud PBX for Microsoft Teams
Resolving issues when synchronising users
Resolving Cloud PBX for Microsoft Teams access issues
Using the one-click feature in Cloud PBX for Microsoft Teams
Setting up Nomadic 911 in Cloud PBX for Microsoft Teams
Setting up Cloud PBX for Microsoft Teams
Using Sync Now in Cloud PBX for Microsoft Teams
Verify missing SfB API on Microsoft Tenant
Setting up voicemail and hold music in Cloud PBX for Microsoft Teams
Show more
Settings
Checking Teams API permission
Accessing the PSTN usage report for Micrsoft Teams
Getting a Microsoft Teams Shared Device trial license
Setting up PowerShell
Mobile
Accessing the chatbot in the Teams mobile app
Hosting audio calls in RingCentral for Microsoft Teams
Scheduling meetings om RingCentral for Microsoft Teams mobile
Troubleshooting
Resolving Call Not Allowed error message
Resolving missing keypad for users
Sync Log Errors
Fixing short ring time in Teams
Troubleshooting Microsoft Teams issues
Microsoft
Microsoft Dynamics
Microsoft Dynamics 365 integration overview
Connecting your account to Microsoft Dynamics 365
Setting up RingCentral for Microsoft Dynamics 365
Microsoft 365
RingCentral for Office 365
Integrating RingCentral with Office 365 and Microsoft Exchange
Integrating RingCentral with Microsoft 365, Outlook, and Teams
Outlook
RingCentral for Outlook Overview
Capturing HAR logs from RingCentral for Outlook
RingCentral for Outlook Contacts
Composing text messages in RingCentral for Outlook
Listening to voicemail in RingCentral for Outlook
Viewing text messages in RingCentral for Outlook
Viewing and replying to messages in RingCentral for Outlook
Viewing fax messages in RingCentral for Outlook
Adding the Scheduler to Outlook
Viewing the default interface in RingCentral for Outlook
Logging into RingCentral for Outlook
Placing calls in RingCentral for Outlook
Scheduling meetings in RingCentral for Outlook
Turning off auto updates for RingCentral for Outlook
RingCentral for Outlook FAQs
Show more
Microsoft Azure
Using Azure Active Directory
Using Microsoft Entra ID for single sign-on
Google
RingCentral for Google
​Using RingCentral for Google
Getting a SAML trace in Chrome
RingCentral Google Workspace
Activating Auto User Provisioning in Google Workspace into RingCentral
Using the RingCentral for Google Workspace Add-on
Chrome extension
Using the RingCentral for Chrome extension
Tenfold Chrome Extension Overview
Integration Console
Activity Sync
Intro to the Integration Console
Intro to CRM Activity Sync
Setting up CRM Activity sync
VDI integration
Microsoft Azure
Integration systems requirements
Using the Microsoft Azure VDI integration
Omnissa
Using the Omnissa (VMware) VDI integration
Citrix
Using the Citrix VDI integration
Microsoft Teams
Using RingCentral for Teams in a VDI environment
Salesforce
Set up
Installing RingCentral Phone in Salesforce for your company
Connecting your account to Salesforce
Assigning users to a Cloud Phone report folder in Salesforce
Adding RingCentral Phone to Salesforce Lightning app
RingCentral for Salesforce Overview
Setting up a softphone layout in RingCentral for Salesforce
Adding RingCentral Phone to the Salesforce mobile app
Assigning RingCentral users in Salesforce
Setting up RingCentral Analytics in Salesforce
RingCentral Video on Salesforce Global Actions
Setting up auto-select call log in RingCentral for Salesforce
Setting up your RingCentral call center in Salesforce
Upgrading RingCentral for Salesforce
Show more
RingCentral for Salesforce App
Migrating from desk.com to Service Cloud
Salesforce integration FAQs and troubleshooting
Composing text messages
Viewing messages in RingCentral for Salesforce
Accessing the Admin UI
Accessing and configuring options
Adding call and SMS options in RingCentral for Salesforce
Adding users to a call center in RingCentral for Salesforce
Accessing call recordings in RingCentral for Salesforce
Call Logging
Configuring call centers in RingCentral for Salesforce
Installing the RingCentral for Salesforce app
Launching in RingCentral for Salesforce in Lightning
Logging into RingCentral for Salesforce
Sharing report folders from RingCentral for Salesforce
Viewing activity reports in RingCentral for Salesforce
RingCentral for Salesforce App FAQs
RingCentral for Salesforce App Requirements
Show more
Functionality
Incoming calls overview
Managing inbound call controls in RingCentral for Salesforce
Switching calls in RingCentral for Salesforce
Configuring auto logging of calls
Making calls in RingCentral for Salesforce
Merging calls in RingCentral for Salesforce
Overview of Cloud Phone Report
Reporting overview
Transferring a call in RingCentral for Salesforce
Removing the integration from Salesforce
Use RingCentral for Salesforce
Do Not Call Feature
High Velocity Sales add-on
Show more
Settings
Configuring advanced settings
Enabling call recording in RingCentral for Salesforce
Troubleshooting
Troubleshooting calls not logged under a contact
Troubleshooting Salesforce adapter issues
Troubleshooting RingCentral for Salesforce errors
Zendesk
Set up
Connecting your account to Zendesk
RingCentral for Zendesk overview
Functionality
RingCentral for Zendesk FAQs
Using the RingCentral for Zendesk app
PCI Pal
Set up
Securing payment requests with PCI Pal
RingCentral Archiver
Set up
Intro to RingCentral Archiver
Connecting an SFTP account
Connecting Google Drive to Archiver
Connecting to RingCentral Archiver
Managing Archiver settings and permissions
Intro to Archiver IP Whitelisting for SFTP Connections
Show more
Slack
Functionality
Using the RingCentral for Slack integration
Other integrations
Bridge Operator Console
Using the Bridge Operator Console
Other integrations
inContact Interconnect License
Bullhorn
Integrating with Bullhorn
Canvas
RingCentral for Canvas video meetings
Installing RingCentral for Canvas
Cloud Connector
Intro to Cloud Connector
Managing Cloud Connector Directory contacts
Desk.com
Integrating with Desk.com
Firefox
RingCentral for Firefox Overview
Enabling video on Firefox
Getting a SAML trace in Firefox
Resolving Firefox audio access
Intune
Using RingCentral for Intune
Jira
Intro to Jira Cloud add-in
Whitelisting server IP addresses for the Jira server add-on
LTI
Configuring Blackboard LMS in RingCentral for LTI
Setting up LTI integration
NetSuite
Integrating with Netsuite
RedTail
Installing RingCentral for RedTail
Salesmate
Salesmate for RingCentral
Smarsh
RingCentral for Smarsh Overview
Solve
Integrating with Solve CRM
Spectralink
Integrating with Spectralink
Zoho
Integrating Zoho CRM
Troubleshooting
Troubleshooting CRM click-to-dial
RingCentral Cloud Connector
RingCentral Direct Connect overview
AI Tools
AI Assistant
Getting started
Summarizing phone calls with AI
Overview
Intro to the AI Assistant
AI notes
Summarizing phone calls with AI
Messages
Improving messages with AI
Closed captions
Using closed captions and live transcription during phone calls
Notfications
Customizing the announcements for transcripts and AI notes
AI Receptionist
Setup
Setting up and updating your AIR
Managing AIR skills
Using calendars to book appointments with AIR
Managing AIRmulti-language support
Answering calls transferred from AIR
Automatically record AIR calls
Using Lead capture
Show more
Reporting and analytics
Accessing AIR call transcripts
Managing AI Receptionist conversational insights
Intro to AIR Analytics
RingSense
Agents
Switching roles
Changing language settings
Using filters and saved views
Sharing interactions
Using AI follow-up emails
Adding interactions to your library
Requesting feedback
Coaching agents with AI feedback
Using the library
Show more
Setup
Creating and managing scorecards
Creating and managing trackers
Tracking and reporting
Downloading call data
Admins
Intro to RingSense
Getting started with RingSense
Managing users, teams, and roles
Creating and managing scorecards
Creating and managing trackers
Managing notification settings
Managing data retention
Intro to trackers
Trackers insights
Intro to Scorecards in RingSense
Generating reports
Downloading call data
Using the Deals page
Managing saved filter notifications
Using CSAT predictions
Using Insights
Show more
Coaching and feedback
Requesting feedback
Managers
Switching roles
Changing language settings
Using filters and saved views
Sharing interactions
Using AI follow-up emails
Adding interactions to your library
Intro to coaching in RingSense
Coaching agents with AI
Providing feedback on a call
Using the library
Show more
Integrations
Setting up and managing integrations
Bullhorn
FileVine
HubSpot
Microsoft Dynamics
Microsoft Teams
NICE CXone
Outreach
PCRecruiter
Pipedrive
Salesforce
ServiceNow
ServiceTitan
Zendesk
Zoho
Show more

RingCentral Scheduler system requirements

RingCentral Scheduler system requirements
Product: RingEX

To use the
RingCentral
 Scheduler in Microsoft Outlook, you must meet the minimum requirements.

RingCentral
 Scheduler requirements for Windows desktop and tablet

Operating System

  • 64-bit Windows 10, or later versions

Microsoft Outlook

  • Microsoft 365 subscription, 2019. Outlook version 1910 (build 12130.20272)
  • 32 or 64-bit Microsoft Outlook 2016, or later versions

Note:
RingCentral
 Scheduler has compatibility issues with Windows 8 Outlook (desktop version).

Exchange

  • Supports Exchange Online
  • Supports Exchange Server 2013, 2016, and 2019 (on-premises)

Browsers (default)

  • Latest version of Microsoft Edge, Google Chrome, or Firefox
  • Modern Outlook UI when connected to Exchange Online: Microsoft 365 subscription or Outlook.com. No Outlook client app version is required.

RingCentral
 Scheduler requirements for Mac

Operating System

  • MacOS v10.10 Yosemite, or later versions

Outlook for Mac

  • To be installed as an add-in included as part of Microsoft 365 subscription.
  • No additional browser dependency needed. Outlook for Mac uses WebKit™ as a layout engine to render add-in pages.

Browsers

  • Latest version of Microsoft Edge, Google Chrome, Safari, or Firefox

RingCentral
 Scheduler requirements for mobile

  • Supports Outlook mobile for iOS and Android devices

Installing the
RingCentral
 Scheduler add-in

In this article

RingCentral Scheduler requirements for Windows desktop and tablet
RingCentral Scheduler requirements for Mac
RingCentral Scheduler requirements for mobile
Installing the RingCentral Scheduler add-in

RELATED ARTICLES

Completing your initial account setupRingCentral Meetings network requirementsIntro to RingCentral adminsSigning in to RingCentralNavigating the Admin Portal
Previous article Next article
Completing your initial account setup RingCentral Meetings network requirements Intro to RingCentral admins Signing in to RingCentral Navigating the Admin Portal Intro to the Billing Portal

Sorry, that page can't be found.

It may be broken or has been removed.

Try searching on our Support site or visit your account at My RingCentral
Need more help?
Chat with us
Ask the Community
Contact support
Expanded Image