Accessing, managing, and sending voicemail messages
When you miss a phone call and the caller leaves a message, voicemails can be accessed in the
RingCentral
app, the Admin Portal, and by calling in using a different phone. You can reply to messages, record, and forward voicemails to multiple users without ringing the recipient’s phone. When forwarding a voicemail, you can add an introductory message for context. You can create a custom voicemail greeting and voicemail transcripts and summaries are available if you’ve turned on voicemail-to-text.
Where do you want to access and manage your voicemail messages?
Accessing and managing voicemails in the desktop and web app
To access your personal or shared voicemails:
- In the navigation bar, clickPhone.
- Click theVoicemailtab. Note: If you’re a shared voicemail co-recipient, click the name of the inbox to view and manage its messages.
- In the left panel, click a voicemail to open the detailed view that includes the caller’s name and phone number. From here you may have some or all of the following options:
- Mark as read/unread: Click the flag icon at the top right to mark the voicemail as read or unread.
- Delete: Click the trash icon to delete the voicemail. ClickDeletein the popup to confirm.
- Copy: Click the copy icon to add the number to your clipboard.
- Phone: Call the number.
- Text: Text the number.
- Add contact: Click to create a new personal contact or add the number to an existing contact.
- Fax: Send a fax to the number.
- Block number: Block the contact who left the voicemail. ClickBlockorBlock and report spamin the popup to confirm.
- Play/Pause: Play or pause the voicemail.
- Download: Download an MP3 audio file of the voicemail.
- Share: Send a copy of the voicemail in a message, SMS text,or attached to an email.
Deleting voicemails in bulk
If you would like to delete more than one voicemail at a time:
- Click the pencilEditicon at the top right of the voicemail list.
- Check the boxes next to the voicemails you want to delete.
- Click the trashDeleteicon at the bottom right.
- ClickDeletein the popup box.
