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Welcome to the app

Getting started

What is RingEX?

Getting the app

Touring the app

Setting up your experience

Intro to the app

App setup

Settings

Functionality

General

Notifications

Audio

Privacy and security

Connect calendars and contacts

Troubleshooting

Using the app

Managing contacts

Push to Talk

Troubleshooting

Resources

Technical support

The Community site

RingCentral University

Admins

Getting started

Intro to RingCentral

Make sure your network is ready

System requirements

Number porting

Account setup

Multi-site setup

Data retention

Terms and conditions

Account setup

Users

Company settings

Licenses

Phone numbers

Devices

App settings

Multiple accounts

Account management

User settings

Account settings

Device management

Call logs

Call handling and forwarding

Phone system

Auto-receptionist (IVR)

Call queues

Group extensions

Multi-site settings

Billing

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Account usage

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Account details

Cost center management

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Analytics

Getting started

Rooms and devices

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Meetings report

Developer tools

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Account management

Call handling and forwarding

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Analytics

Deskphone

Setup and management

Initial setup

Network configuration

Supported devices

Headsets

Deskphone customization

Hot desking

Adaptors

Features

Call monitoring and call park

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HD Voice

Hot desking and shared lines

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FAQ

Firmware update

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Paging and intercom

Troubleshooting

Alcatel-Lucent

Guide

Avaya

Guide

Cisco

Guide

Setup and management

Supported devices

Features

Troubleshooting

Mitel

Guide

Setup and management

Poly

Guide

Setup and management

Features

Troubleshooting

Snom

Guide

Unify

Guide

Setup and management

Yealink

Guide

Setup and management

Supported devices

Features

FAQ

Troubleshooting

Phone calls

Call handling and forwarding

Call management

Phone settings

Make and receive calls

Call activity

Call controls

Voicemail

Voicemail settings

Voicemail management

Call recordings

Call recording management

Audio conferencing

Settings

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Troubleshooting

Make and receive calls

Call handling and forwarding

Chat, fax, and text

Chat

Send messages

Messaging tools

Manage and organize messages

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Fax

Send faxes

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Fax-only accounts

Text messages

SMS registration

Send text messages

Pricing

Troubleshooting

Chat

Fax

Text messages

Video meetings

Getting started

Introduction

Network and system requirements

FAQ

Attend video meetings

Joining meetings

Sharing and presenting content

Using meeting controls

Schedule video meetings

Scheduling meetings

Host video meetings

Managing participants

Hosting meetings

Using breakout rooms

Manage settings

Managing video settings

Manage recordings

Managing meeting recordings

Troubleshooting

Attending video meetings

Integrations

Getting started

HubSpot

Getting started

Set up

Functionality

Microsoft Teams

Direct routing

Embedded app

Cloud PBX

Settings

Mobile

Troubleshooting

Microsoft

Microsoft Dynamics

Microsoft 365

Outlook

Microsoft Azure

Google

RingCentral for Google

RingCentral Google Workspace

Chrome extension

Integration Console

Activity Sync

VDI integration

Microsoft Azure

Omnissa

Citrix

Microsoft Teams

Salesforce

Set up

RingCentral for Salesforce App

Functionality

Settings

Troubleshooting

Zendesk

Set up

Functionality

PCI Pal

Set up

RingCentral Archiver

Set up

Slack

Functionality

Other integrations

Bridge Operator Console

Other integrations

Bullhorn

Canvas

Cloud Connector

Desk.com

Firefox

Intune

Jira

LTI

NetSuite

RedTail

Salesmate

Smarsh

Solve

Spectralink

Zoho

Troubleshooting

RingCentral Cloud Connector

AI Tools

AI Assistant

Getting started

Overview

AI notes

Messages

Closed captions

Notfications

AI Receptionist

Setup

RingSense

Agents

Interactions

Admins

Managers

Integrations

Assigning ringtones for incoming calls in the RingCentral app

Product: RingEX

You can customize incoming calls with different ringtones to your RingCentral phone numbers. Assigning unique ringtones lets you quickly identify whether a call is coming from a specific contact, a coworker, or a customer in your call queue, allowing you to prioritize accordingly.

You can also manage notifications and sounds for messagesand video calls.

Where would you like to set your ringtones?

Assigning ringtones in the `RingCentral` desktop and web app

In the navigation bar, click Settings
.

Click Notifications
.

Under Sounds
, click the dropdown to the right of Ringtones
to change the default ringtone for all incoming calls. Click the Speaker
icon next to the name of each sound to preview it.

You can also upload a pre-recorded audio file as a custom ringtone. Click Add
at the top of the Ringtones dropdown list to import the audio file. The supported file formats are WAV and MP3.

Click Manage
to customize the ringtones for specific types of calls and individual contacts.

Assigning ringtones in the RingCentral desktop and web app

Under Assign unique ringtones to
, you can customize the ringtones for:

Contacts
: Individuals in your contacts list.

Call queues
: Calls routed to your queues.

Internal calls
: Calls from your coworkers.

Primary number
: Calls to the phone number displayed in your profile.

Direct number
: Calls to your other direct numbers if you have multiple lines.

To assign a unique ringtone to an individual contact:

Click Manage
to the right of Contacts.

Enter a name and select it from the list of results.

Click the Phone Ring
dropdown and select a ringtone or add a custom MP3 or WAV audio file.

Click Add
.

Hover over their name to change the ringtone again or to delete it.

Note: You can preview the ringtone by clicking the Play
icon.

You can also adjust your ringtones from your Phone settings.

In the navigation bar, click Settings
.

Click Phone
.

Under Incoming calls
, click the dropdown to the right of Ringtones
to change the default ringtone for all incoming calls. Click the Speaker
icon next to the name of each sound to preview it.

You can also upload a pre-recorded audio file as a custom ringtone. Click Add
at the top of the Ringtones dropdown list to import the audio file. The supported file formats are WAV and MP3.

Click Manage
to customize the ringtones for specific types of calls and individual contacts.