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Release Notes

RingCX for Salesforce | March 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Salesforce.

24.2.1 (Salesforce version number 1.7)

Release date: March 29, 2024

Main features
  • Support inbound voice and manual outbound (including click-to-dial) with scripts
  • Support callback and three outbound dialers (preview, predictive, progressive)
  • Support inbound digital in My messages (SMS, email, web chat, Facebook, Twitter, Instagram, WhatsApp channels)
  • Support contact match/search/linking to existing Salesforce records
  • Log the ended voice and digital interactions to Salesforce as tasks
  • Admin tool in Salesforce to customize the behavior of RingCX for Salesforce
  • Localization for RingCX for Salesforce
Archive

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September 2024

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