QoS: Quality Monitor widget on the Overview dashboard
| RingEX

Last updated on March 08, 2022
Quality Monitor helps you track the overall quality and volume of RingCentral Video meetings, RingCentral webinars, or calls across your account. On the right side of the widget, depending on whether the upper right toggle is set to Calls, Meetings, or Webinars, you can see usage across your account updated in near real-time:
  • Total number of RingCentral Video meetings, RingCentral webinars, or calls across your account
  • Total number of sent streams or internal calls
  • Total number of sessions within those meetings, webinars, or of inbound calls
  • Total number of received streams or outbound calls
Quality monitor widget.
The circle graph, sometimes called a donut, shows quality as a percentage of total streams/calls, showing the percentage of good, moderate, and poor quality. Hover over any part of the colored circle to see details for that section. Good connections are represented by green, moderate by orange, and poor by red, with good connections showing by default. When you hover over any color, the others become shaded. 
Detail from Quality Monitor widget.
In the example, there were 5,569 meetings, with 20,392 separate sessions/connections. There were a total of 23,690 streams, 96.3% were of good quality. Hovering over the orange section of the graph shows 2.1% were of moderate quality. 
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