Access, service, and grow your account from here.
Search
Contact us
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
My next steps
0
Action required
Your credit card on file is about to expire. Update now
Great job!
You're all caught up.
Check back here to make the most of your RingCentral plan.
Home > RingEX > Phone > Call handling and forwarding > Intro to call recording methods

Intro to call recording methods

Last updated on February 9, 2022
There are two ways to record calls: on-demand (manual) and automatic. Call recording is available to anyone who uses:
  • RingCentral IP phones 
  • RingCentral Phone desktop app 
  • RingCentral app (desktop and mobile)

On-demand call recording

On-demand call recording allows you to manually record phone calls at any time with the press of a button. A notification will play to callers when the recording starts and when it stops. If you are an admin, you can customize the notification callers hear. Learn how 
This feature is available to RingEX plan customers. 
Note: Automatic call recording needs to be turned off for on-demand call recording to work. Learn how 

Automatic call recording

When automatic call recording is turned on, recording will automatically start at the beginning of each call, and stop once the call ends. This feature is off by default and must be turned on by an admin for each user. 
Note: Automatic call recording is available to RingEX Premium customers.

Additional resources:

Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.