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Cisco SPA phones and ATAs reaching end of life

Certain Cisco SPA phones and analog telephone adaptors (ATAs) are approaching or have reached their end of life. These devices will no longer work with the RingCentral System.

You can either:

  • Use RingCentral app to make and receive calls, which is a free solution. 
  • Explore our range of alternative phone solutions that are fully supported and will continue to receive updates and security patches.
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Once logged in, you can see all your phone models.

For more information, go to How to find your Cisco End of Life device(s).

Replacement recommendations​

Below is a table of certified phones and ATAs to help you identify the security expiration date and best replacement devices for your specific needs. Click each model for more information.​

SPA Model​ Security Certificate Expiration Date Recommended Cisco Replacement​ Recommended Poly Replacement​ Recommended Yealink Replacement​ Recommended Mitel Replacement​
SPA122 31-May-2025 Cisco MPP 191 ATA Poly ATA 402 (available Q4 2024)    

SPA301

07-April-2024

 

Poly Edge E100

Poly VVX250

Yealink T33G

Yealink T54W

Mitel 6920W

SPA303

07-April-2024

 

Poly Edge E220

Poly VVX350

Poly Edge E320

Yealink T48U

Yealink T54W

Mitel 6920W

SPA501G 31-May-2025 Cisco 7841

Poly Edge E350

Poly Edge E320 w/o WIFI

Yealink T46U  
SPA502G 31-May-2025 Cisco 7841

Poly Edge E350

Poly Edge E320 w/o WIFI

Yealink T46U  
SPA504G 31-May-2025 Cisco MPP 8851 Poly Edge E450 Yealink T46U  
SPA508G 31-May-2025 Cisco MPP 8851 Poly Edge E350 Yealink T48U  
SPA509G 31-May-2025 Cisco MPP 8851

Poly Edge E450

Poly Edge E550

Yealink T48U  
SPA514G 31-May-2025 Cisco MPP 8851

Poly Edge E450

Poly Edge E550

Yealink T48U  
SPA525G 31-May-2025 Cisco  MPP 8861

Poly Edge E450

Poly Edge E550

Yealink T57W  
SPA525G2 31-May-2025 Cisco  MPP 8861

Poly Edge E450

Poly Edge E550

Yealink T57W  
PAP2-NA​ 07-April-2024 Cisco 191 ATA & Cisco 192 ATA Poly ATA 402 (available Q4 2024)    
PAP2T​ 07-April-2024 Cisco 191 ATA & Cisco 192 ATA Poly ATA 402 (available Q4 2024)    
SPA-2102​ 07-April-2024 Cisco 191 ATA & Cisco 192 ATA Poly ATA 402 (available Q4 2024)    
SPA-3102​ 07-April-2024 Cisco 191 ATA & Cisco 192 ATA Poly ATA 402 (available Q4 2024)    
SPA-921​ 07-April-2024  

Poly Edge E100

Poly Edge E220

Poly VVX250​

Yealink T33G

Yealink T54W

Mitel 6920W
SPA-922​ 07-April-2024  

Poly Edge E100

Poly Edge E220

Poly VVX250​

Yealink T33G

Yealink T54W

Mitel 6920W
SPA-941​ 07-April-2024  

Poly Edge E220

Poly Edge E320

Poly VVX350

Yealink T48U

Yealink T54W

Mitel 6920W
SPA-942​ 07-April-2024  

Poly Edge E220

Poly Edge E320

Poly VVX350

Yealink T48U

Yealink T54W

 

Mitel 6920W
SPA-962​ 07-April-2024  

Poly Edge E450

Poly Edge E550

Poly VVX450

Yealink T48U

Yealink T57W

Mitel 6920W

Rebates and special offers

Mitel

Mitel offers a $30 rebate on the 6920W model. Customers should claim rebates directly from Mitel. 

  • The offer expires June 30th, 2024.
  • The offer is valid for RingCentral US customers only.
  • Customers may submit claim and proof of purchase documents for their rebate beginning April 5, 2024 at www.mitelrebate.com.
  • The rebate submission is valid April 5 through September 30, 2024.
  • Customers must submit a photo of at least one Cisco SPA phone label showing the serial number. 

Polycom

Polycom offers rebates on selected models:

  • Edge E220: $15 one-time rebate
  • Edge E350: $20 one-time rebate

Customers should claim rebates directly from Polycom. For information on how to claim your rebate, go to PolyPhoneCashback.

Note:

  • The offer expires October 31st and requires a minimum purchase of 5 devices.
  • The maximum quantity is 200 devices.

Yealink

Yealink offers a 10% discount off the list price for all models.

How to order your replacement

Do you want a monthly subscription for Device as a Service (DaaS) or to make a one-time purchase?

Device as a Service (DaaS)
One-time purchase

Pay monthly with Device as a Service (DaaS)​

Contact options

  • Fill out our outreach form by clicking Get a quote.
  • Speak to an expert at (888) 898-4591.​
  • Contact your account manager.

Choose your hardware

  • Select your preferred replacement device(s).​ 

Device as a Service lets you have all your hardware, software, and services with automatic upgrades, at one all-inclusive monthly fee.

Make a one-time purchase

  1. Sign in to the Admin Portal.
  2. In the search bar at the top right, search for your preferred replacement device​.
  3. Click on your preferred device.
  4. Select number of devices you're purchasing​.
  5. Click Add to Cart and complete your purchase.

One-time purchase payment options

Replacement 

brand

Pay Monthly

(DaaS)

Purchase

Now

Cisco   ✔️
Poly ✔️ ✔️
Yealink ✔️ ✔️
Mitel   ✔️

Frequently asked questions

What will happen to my Cisco device when the security certificate expires?

Cisco has announced end-of-sale and end-of-life dates for Cisco SPA 303 and other series model phones.

This means that your Cisco phone configuration will become locked when the security certificate expires. ​The phone will continue to operate, but configuration changes will not function normally. The devices will no longer be able to authenticate with the provisioning server so updates will no longer be possible. If the device is factory reset or if the phone configuration in the Admin Portal is deleted, the phone will stop working. 

What specific Cisco devices are impacted?​

  • PAP2-NA​
  • PAP2T​
  • SPA122
  • SPA504G
  • SPA514G
  • SPA501G
  • SPA508G
  • SPA525G
  • SPA502G
  • SPA509G
  • SPA525G2
  • SPA2102​
  • SPA3102​
  • SPA921​
  • SPA922​
  • SPA941​
  • SPA942​
  • SPA962​
  • SPA301​
  • SPA303​

What should I do?​

Customers should make plans to migrate from impacted Cisco devices to prevent business disruption.​

How do I move my existing number to my new phone? ​

Review Swapping device with another phone on your account to learn how to swap your deskphone without changing its assigned number.​

Can I use a phone that isn’t on the replacement recommendation list?

The device can be registered as a BYOD phone by following the instructions for SIP manual provisioning.  ​

What happens to my device after the security certificate expires?​

Phones registered prior to the security certificate expiration will keep their connection, but if the phone is reset or unplugged it will not reconnect. If the connection is lost, you’ll need to re-configure the phone as a BYOD device by following the instructions for SIP manual provisioning.

What if I need additional support?

You can call our customer support at 1 (888) 898-4591 or reach out to your account representative.

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