Use this guide to identify devices on your account that will no longer work with RingCentral, and what to do if any of yours has reached end of service (EOS) or life (EOL).
Note: We use EOS and EOL interchangeably.
| Account # | Company | Extension PIN | Registered User | Phone Model |
|---|---|---|---|---|
Check the devices on your account
Sign in to learn if your devices have reached their EOS.
For admins, we’ll check all of your company devices.
To find and manage all of your devices, follow the instructions in How to find your Cisco End of Life device(s).
If you need to replace an EOS device, you can either:
Mitel offers a $30 rebate on the 6920W model. Customers should claim rebates directly from Mitel.
Purchase five or more qualifying Poly phone products and earn up to $75 per unit with the HP Poly Phone Cashback program.
Yealink offers a 10% discount off the list price for all models.
Do you want a monthly subscription for Device as a Service (DaaS) or to make a one-time purchase?
Contact options
Choose your hardware
Device as a Service lets you have all your hardware, software, and services with automatic upgrades, at one all-inclusive monthly fee.
Replacement brand |
Pay Monthly (DaaS) |
Purchase Now |
| Cisco | ✔️ | |
| Poly | ✔️ | ✔️ |
| Yealink | ✔️ | ✔️ |
| Mitel | ✔️ |
How do I move my existing number to my new phone?
Review Swapping device with another phone on your account to learn how to swap your deskphone without changing its assigned number.
Can I use a phone that isn’t on the replacement recommendation list?
The device can be registered as a BYOD phone by following the instructions for SIP manual provisioning.
What happens to my device after the security certificate expires?
Phones registered before the security certificate expiration will keep their connection, but if the phone is reset or unplugged, it will not reconnect. If the connection is lost, you’ll need to re-configure the phone as a BYOD device by following the instructions for SIP manual provisioning.
What if I need additional support?
You can call our customer support at 1 (888) 898-4591 or contact your account representative.