Engage Digital | Activating the reply assistant

Last updated on April 19, 2021
If the Reply assistant section is not visible under Agent Tools, it has not been enabled.
To enable the reply assistant in the platform, you must activate the Reply assistant extension.

Activating the reply assistant

  1. Navigate to Settings > Extensions in the left-hand navigation bar.
  2. Click Add in the top right corner.
  3. Select Reply assistant.
  4. Click Add.
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