1. Navigate to Users > Agents via the left-hand navigation bar.
2. Hover your mouse over the agent you want to duplicate and click the More icon that appears at far right.
3. Click Duplicate this agent from the dropdown menu to reveal the Create new agent modal window.
4. Provide the First name and Last name for the agent.
5. Enter the Email for the agent.
6. Click on the Role dropdown and select a predefined or custom role for the agent.
7. Click on the Teams dropdown and select the team(s) you’d like to assign to the agent.
8. Select the Interface language for the agent’s user interface.
9. Select the SSO only (no password) box if you want this option.
10. Click Save to send the invitation to the agent.
11. Repeat as needed to duplicate additional agents.