Engage Digital | Creating folders that query for an identity

Last updated on July 15, 2021
When creating or editing a folder, you can construct a query that routes messages based on identity. In the Query field of the Inboxes configuration page, you can use a tagged_as tag to query based on an identity tag. For example, you may want to create a folder with a label description related to the identity tag (such as VIP Tag Folder), and then a query that filters only the messages with a particular identity tag (such as VIP).
  1. Navigate to Routing > Inboxes in the left-hand navigation bar.
  2.  Click the Add button in the top right corner.
  3. Enter the name of the folder in the Label field.
  4. Click Query.
  5. Build a search query using a tagged_as identity.
  6. Click Save.
The folder will be created and will show you all the messages that contain that identity tag.

For more information on configuring folders, see Creating folders. For queries, visit Using search queries to learn more.
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