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Engage Digital | Google Business Messages channel connection settings

Last updated on October 26, 2021

Google Business Messages lets your company embed a MESSAGE button on the Google search engine and Google Maps results for your business. Clicking on the MESSAGE button will let the customer contact your agents. Contact your CSM for help with configuring Google Business Messages entities.

Agent UUID: The identifier for the Google Business Messages agent assigned to the channel. Your company should obtain this when they set up your Google Business Messages entity.
Brand UUID: The identifier for your brand or company. Your company should obtain this when they set up your Google Business Messages entity.
Secret key: A JSON Web Token (JWT) that provides identity and context data from Google Business Messages. For example, you generate a special link and a customer opens that link to launch a Google Business Messages chat session. When a client then sends a message, Engage Digital receives the additional information about the client, which populates the identity information in the identity profile, and the context information in the message.
Test URL (Android): A URL to test the Google Business Messages agent experience on Android devices.
Test URL (iOS): A URL to test the Google Business Messages agent experience on iOS devices.
Welcome message: The first message that customers see when they contact you via Google Business Messages. This is a mandatory field. The Welcome message should state what the customer can do (such as checking business hours), and end with a question that encourages the customer to type in their question or concern. You can configure the Welcome message as either simple text, or as simple text and a number of quick replies.

When composing a Welcome message that contains one or more quick replies, each quick reply should start with a new line and the # (pound) symbol. The # symbols that are inside welcome messages or quick replies are considered as a part of the welcome message or quick reply.

To set up your general settings, click here.